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Tensator Blog
26
Jan
How Can Airport Technology Help Your Queues?
Airport technology could be the key to tackling the long queues in peak seasons. As the aviation industry prepares for 2023, the causes of the long airport queues seen last summer should be looked at. Across the world, airports and airlines struggled to handle the bounce-back in passenger numbers due to insufficient staff numbers. Unfortunately, […]
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15
Jan
5 benefits of queue management systems
Having good queue management procedures in place can make a real difference to any customer-facing environment. Whilst the world is aims to exit global pandemic, it highlighted the need for effective queue management. As well as continuing to ensure your customers feel safe and remain socially distanced where necessary there are other benefits of queue […]
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04
Dec
7 ways to improve customer flow management
Customer flow management is the practice of effectively guiding and overseeing the movement of people around a customer-facing environment. This could be a queue in a grocery store or a piece of signage directing passengers in an airport. No matter the industry, it’s how queues are dealt with that becomes the issue, rather than the […]
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24
Apr
Queue management in action: which industries can benefit the most?
Physical queues will spring up anywhere that users come in person to buy a product or take advantage of a service, whether that’s a retail store or a transit hub. For managers, this raises a number of issues, from customer safety to efficient use of space. A queue doesn’t have to be long for you […]
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25
Jul
How to solve queuing problems
Queues are not exclusive to one particular industry, in fact, queues are often expected in many scenarios. As a society, we instinctively line up and wait our turn. Problems arise when queues become longer than anticipated and drive potential customers to leave. Having good queue management systems in place can not only improve customer satisfaction […]
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26
Oct
5 ways to create in-store experiences that increase sales
It’s reported that by 2030, online shopping will wipe out 50% of town centre stores. As online shopping becomes easier and more accessible to all, High Street stores must elevate their in-store experiences to compete. In order to create the best retail store experiences for customers; time and money must be invested to understand which […]
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29
Jan
Click and Collect Lines Are Missed Opportunities
In a recent eMarketer article entitled, “Retailers Must Make Buy Online, Pick Up In-Store Worth It,” it was found that consumers spent more time waiting in line when they buy online, and pick up in-store. With consumers looking to save costs and avoid shipping charges, Click and Collect holds tremendous promise to entice consumers into brick-and-mortar […]
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About Tensator Group
Tensator® has been leading the customer journey since 1881. Today, we provide customer experience management consulting and turnkey queue flow solutions to customers in over 150 countries around the world. Our ability to deliver strategic solutions with a superior ROI has made us a preferred supplier for large-scale enterprises that depend on the effective movement and organisation of people.
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