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Tensator Blog
04
Dec
7 ways to improve customer flow management
Customer flow management is the practice of effectively guiding and overseeing the movement of people around a customer-facing environment. This could be a queue in a grocery store or a piece of signage directing passengers in an airport. No matter the industry, it’s how queues are dealt with that becomes the issue, rather than the […]
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28
May
How to improve airport passenger flow (and keep your flyers smiling)
With summer just around the corner, many airports are gearing up for what’s likely to be their busiest time of year footfall wise. Last year, the busiest day in aviation history was recorded when a staggering 212,000 flights filled the sky in a single day in June. An added number of scheduled flights in the […]
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08
May
Why is effective queue management important?
No one likes waiting in line. A poorly managed queue could lose you business, make the visitor journey less efficient or create a health hazard. However, effective queue management has become quite a science, with increasingly high-tech methods of taking care of people, space and revenue simultaneously. From stores to airports, find out why queue […]
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01
May
3 simple ways to improve queue management in airports
Passengers today accept that queueing is a likely part of their airport experience — but that doesn’t make it any less stressful. Those airports and airlines that take steps to improve their queue management stand to increase operational efficiency while working wonders for the customer experience. So how can you achieve this? Here are three […]
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21
Nov
How to utilise a Virtual Assistant over Christmas time in Retail
‘How many weeks until Christmas?!’ With just over 4 weeks to go, high street retailers and shoppers alike will be gearing up for their busiest period in the shopping calendar – Christmas! With online shopping becoming increasingly more popular, many shoppers are swapping the hustle and bustle of in-store to the comforts of their own […]
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10
Nov
Future of Retail Customer Experience
The past few years have seen the retail industry undergo a huge transformation. Customers are swapping the high streets for the comfort of their own home when it comes to making purchases. Online shopping is not right for every purchase and every person however, so there remain many factors that affect the way that we […]
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26
Oct
5 ways to create in-store experiences that increase sales
It’s reported that by 2030, online shopping will wipe out 50% of town centre stores. As online shopping becomes easier and more accessible to all, High Street stores must elevate their in-store experiences to compete. In order to create the best retail store experiences for customers; time and money must be invested to understand which […]
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20
Sep
Effectively Managing Passenger Flow With Tensator Virtual Assistants
The Tensator Virtual Assistant was recently highlighted in the Airport Cooperative Research Report “Improving the Airport Customer Experience,” written by the Transportation Research Board, The National Academies of Sciences, Engineering, and Medicine and sponsored by the US Federal Aviation Association. The Tensator Virtual Assistant is a digital signage solution that is already in place at […]
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15
Jan
NRF Spotlight: Tetley Tea and its Animated Tensator® Virtual Assistant
The January issue of STORES Magazine and NRF.com includes a spotlight written by Editor Susan Reda, featuring our client Tetley Tea’s implementation of its animated Tensator® Virtual Assistant. A first of its kind, the article notes that the Tensator® Virtual Assistant brings Gaffer, head of the “Tetley Tea Folk” animated characters used by the brand in […]
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26
Nov
The world’s first animated Tensator Virtual Assistant
Tensator has created the world’s first animated Virtual Assistant, projecting the image of Tetley’s well known character, Gaffer. Tetley is developing a number of initiatives to enhance shopper engagement, and the animated Tensator Virtual Assistant will be used as a promotional tool to attract buyers and point them to special offers. The Tensator Virtual Assistant […]
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19
Aug
Trio of Tensator Virtual Assistants touch down at Glasgow Airport
Glasgow Airport has unveiled the latest additions to its team in the form of three new Tensator Virtual Assistants. The digital signage solutions from airport passenger flow specialist Tensator Group use the latest technology to project an image, creating the illusion of a real person in full Glasgow Airport uniform. Two of the units are […]
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06
Aug
Tensator Virtual Assistants land at London Luton Airport
Four years ago, London Luton Airport became the first in the world to make use of the passenger-facing Tensator Virtual Assistant technology from Tensator Group. Since then, the original Tensator Virtual Assistants, which create the illusion of a real person, have been seen by 16.2 million departing passengers, all of which have been given the […]
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15
Jul
Tensator Virtual Assistant is a conference hit
Delegates broke away from their busy schedules at the NHS Confederation Conference to learn more about the Tensator Virtual Assistant. Senior health and care leaders, decision-makers and stakeholders who recently visited the event in Liverpool were welcomed by the Tensator Virtual Assistant. Positioned at the entrance of the event, the Tensator Virtual Assistant offered a […]
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01
May
New Tensator® Virtual Assistants for London Luton Airport
Two new Tensator® Virtual Assistants have landed at London Luton Airport. Four years ago, the Airport became the first in the world to make use of the passenger-facing technology from Tensator Group. Since then, the original Tensator® Virtual Assistants, which create the illusion of a real person, have been seen by 16.2 million departing passengers, […]
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15
Apr
Tensator® Virtual Assistant Brings Mondelez International Sweetness To New Belgian Markets
Shoppers in Belgium will be introduced to Mondelēz International’s latest products by a group of five state-of-the-art Tensator Virtual Assistants, at Carrefour, Cora and Makro stores. The Virtual Assistants will be installed in supermarkets and independent stores across the country to promote the food manufacturer’s new product lines, including the Côte d’Or, Milka and LU […]
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20
Apr
Improving Customer Journey Is Key to Driving High Street Profits
20 April 2012 – With internet sales now estimated to account for 8.5 per cent of all retail sales values (excluding automotive fuel), high street stores must improve the shopper experience to buck the trend of outlets failing. That’s the warning from Tensator, a global leader in queue management technology to enhance the customer journey. […]
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About Tensator Group
Tensator® has been leading the customer journey since 1881. Today, we provide customer experience management consulting and turnkey queue flow solutions to customers in over 150 countries around the world. Our ability to deliver strategic solutions with a superior ROI has made us a preferred supplier for large-scale enterprises that depend on the effective movement and organisation of people.
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