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Tensator Blog
19
Jul
Accessible Train Station Design
Taking a journey by rail is not as straightforward for some passengers as it is for others. For people with a disability and reduced mobility, those who are visually impaired or elderly, or have pushchairs or bulky luggage in tow, a railway station can prove incredibly difficult to navigate. Accessible train station design should be […]
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11
Jul
Enhancing Air Travel for Disabled Passengers
Like any other customer-facing industry, ensuring first-class airport passenger flow is crucial for staff working across the aviation industry. With factors such as delays, queues and long walking times between terminals often inevitable, managing these difficulties alongside meeting passenger expectations is key to enhancing air travel for disabled passengers. This complexity presents a challenge, particularly when […]
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27
Jun
Manage Event Safety and Reduce Queue Times This Summer
Visitors have had to endure longer entry queues and waiting times at several UK events this summer, as venues have increased their security measures in response to terrorist attacks over the past year. Large groups of people at any form of an event are potentially a target, so naturally, extra precautions to manage event safety […]
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16
Mar
How Tensator can help improve workplace accessibility
Figures from the charity Scope show that there are currently 3.4 million disabled workers in the UK. Companies have a legal obligation to make ‘reasonable adjustments’ for employees who have a disability to improve workplace accessibility and can be done by implementing health and safety systems. Creating disability inclusion in the workplace should be a […]
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21
Feb
How to identify the most common workplace hazards
Tensator works alongside professionals to help them identify common workplace hazards in their businesses and put in place health and safety systems to minimise risks. Workplace hazards come in all shapes and sizes. Some pose more danger to employees than others. A good way to prevent workplace injuries is to understand the most common workplace […]
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01
Dec
Top tips to keep customer satisfaction levels high during the festive season
Research has predicted that British families will spend an average £821.25 on gifts, food, drink and decorations for Christmas this year; according to figures from VoucherCodes and the Centre for Retail Research (CRR). With 19 million families in the UK, it’s expected that as a nation we’ll spend a whopping £15.6billion on Christmas alone this […]
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17
Nov
6 weeks until Christmas! How to improve Christmas retail queuing experience
It’s that time of year once again! Christmas is slowly but surely encroaching on our lives – from starting to think about gifts we need to buy to hearing that first Christmas song of the season on the radio. The festive season is a joyous time of year, but for retailers and shoppers alike, it […]
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06
Sep
Tensator® Queuing Solutions for different Goals
Choosing the right queue management system is an important strategic decision for any company that wants to organise the flow of its customers and ensure the customers’ experiences are smooth, helping to avoid guest discomfort or stress. In order to decide which queue management solution is best for you, Tensator recommends setting your expectations and […]
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02
Jul
First Come First Served -Success or a Failure?
Everyone knows how a queue works. It’s a line of people where the person at the front gets served first. The principle of first-come-first-served is followed when the order of processing is not pre-planned. Scheduled ones work in a slightly different way, like in restaurants which take reservations in advance and allocate a seat when […]
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01
May
Shoplifting Costs Retailers $37 Billion Annually – Automated Gates are an Affordable Deterrent
A recent Miami Herald story headlines how officials were able to bust a $15 million retail theft ring – arresting 23 people who appeared to be ordinary shoplifters trolling pharmacies and supermarkets day after day “swiping pricey diabetes strips, pain killers and heartburn medication” in what turned out to be a major organized crime racket. […]
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About Tensator Group
Tensator® has been leading the customer journey since 1881. Today, we provide customer experience management consulting and turnkey queue flow solutions to customers in over 150 countries around the world. Our ability to deliver strategic solutions with a superior ROI has made us a preferred supplier for large-scale enterprises that depend on the effective movement and organisation of people.
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