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Tensator Blog
15
Jan
5 benefits of queue management systems
Having good queue management procedures in place can make a real difference to any customer-facing environment. Whilst the world is aims to exit global pandemic, it highlighted the need for effective queue management. As well as continuing to ensure your customers feel safe and remain socially distanced where necessary there are other benefits of queue […]
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28
May
How to improve airport passenger flow (and keep your flyers smiling)
With summer just around the corner, many airports are gearing up for what’s likely to be their busiest time of year footfall wise. Last year, the busiest day in aviation history was recorded when a staggering 212,000 flights filled the sky in a single day in June. An added number of scheduled flights in the […]
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01
May
3 simple ways to improve queue management in airports
Passengers today accept that queueing is a likely part of their airport experience — but that doesn’t make it any less stressful. Those airports and airlines that take steps to improve their queue management stand to increase operational efficiency while working wonders for the customer experience. So how can you achieve this? Here are three […]
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13
Mar
Passenger Terminal Expo 2018
Tensator works with airports and airlines globally to help streamline airport passenger flow. We understand the challenge to always look for ways to enhance the passenger journey and experience, as well as increase safety, create efficiencies and reduce costs. That’s why, this year we’re exhibiting at the Passenger Terminal Expo in Stockholm from 20th – […]
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15
Dec
Psychology of queuing – what are customers thinking about whilst queuing?
UK Customer’s Perceptions of Queuing With the festive season in full swing, it’s likely you’ve found yourself caught up in a queue. Do you ever think about what fellow queuers could be thinking about? The UK stereotype of the ‘polite queuer’ has been called into question in a national study about consumer habits at the […]
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About Tensator Group
Tensator® has been leading the customer journey since 1881. Today, we provide customer experience management consulting and turnkey queue flow solutions to customers in over 150 countries around the world. Our ability to deliver strategic solutions with a superior ROI has made us a preferred supplier for large-scale enterprises that depend on the effective movement and organisation of people.
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