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Tensator Blog
04
Dec
7 ways to improve customer flow management
Customer flow management is the practice of effectively guiding and overseeing the movement of people around a customer-facing environment. This could be a queue in a grocery store or a piece of signage directing passengers in an airport. No matter the industry, it’s how queues are dealt with that becomes the issue, rather than the […]
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22
May
3 Top tips for queue management best practice
Having a good queue management system in place can not only improve customer satisfaction levels but also reduce wait times. How do you handle long lines of customers? Here are our top tips for queue management best practices. 1. Plan according to your needs The right system for you will depend on your particular requirements […]
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08
Dec
How to create a profitable queue management system
British retailers are losing out on over £1 billion a year because of long queues at the checkout, according to research by mobile operator EE. An option to reduce queues and in-turn increase revenue is to deploy a profitable queue management system. Customers waiting in a queue are in a unique state as they are […]
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21
Jan
The lines you can’t avoid
No-one enjoys waiting in a line, no matter the reason. In our daily lives we all, unfortunately, encounter lines that we must participate in and thankfully Tensator® offers solutions to make the experience more comfortable and efficient. Where are queues most commonly found? Tourist Spots –Well known attractions in famous cities encourage countless visitors who […]
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20
Apr
Improving Customer Journey Is Key to Driving High Street Profits
20 April 2012 – With internet sales now estimated to account for 8.5 per cent of all retail sales values (excluding automotive fuel), high street stores must improve the shopper experience to buck the trend of outlets failing. That’s the warning from Tensator, a global leader in queue management technology to enhance the customer journey. […]
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25
Jul
Tensator Supports World’s Largest Charity Hospital Ship
Leading queue management solutions provider, Tensator, has donated access control products to the international charity Mercy Ships which offers free medical care and humanitarian aid to some of the world’s poorest people. Tensator, world leader of queue management solutions, produces a large range of crowd control, access control solutions, in-queue merchandising, electronic call forward, media […]
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About Tensator Group
Tensator® has been leading the customer journey since 1881. Today, we provide customer experience management consulting and turnkey queue flow solutions to customers in over 150 countries around the world. Our ability to deliver strategic solutions with a superior ROI has made us a preferred supplier for large-scale enterprises that depend on the effective movement and organisation of people.
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