Retail

Leading the Customer Journey

Improving The Retail Customer Journey

Tensator® retail queue management solutions are guiding customers across the world. Manufactured with high-quality materials, they are an ideal, long-lasting solution suitable for a variety of retail environments.

Adding clear queue spaces for your customers will improve their experience as they make their way through your store. By reducing congestion in key walkways, our products can organise retail crowds while improving operational efficiencies, customer service, and overall profitability.

Retail Queue Management Solutions: Features & Benefits

Reduce walkaways by 96%

Visible queueing spaces ensure customer’s know exactly where to go when they’re ready to complete their purchase.

BOOST IMPULSE SALES BY 400%

Tensator® In-Queue Merchandising products extends a customer’s buying time while they wait in line, increasing potential revenue.

REDUCE WAITING TIMES BY UP TO 30%

Tensator® SLQ Call Forward Systems speed up queue flows and reduce customer waiting times.

IMPROVE STAFF EFFICIENCIES BY 30%

Organise queues and better manage customer footfall, so you can allocate resource when and where it’s best needed.

Tensabarrier® Posts

The leading retractable barrier on the market, Tensabarrier® posts are known for their durability and safety. Customise to suit your business needs, including colour, base type, and material.

Electronic Queuing - eQ™

Improve your retail customer queue management with the eQ™ Call Forward System. Increase customer queue flow to reduce wait times as staff quickly call customers to the next checkout point.

In-Queue Merchandising

Tensator In-Queue Merchandising products transform customer queue time into shopping time. These modular products are ideal for retail environments as you can add them to existing Tensabarrier products and to boost impulse purchasing.

Tensabarrier Wall Units

Minimise obstructions in smaller retail environments by installing Tensabarrier® Wall Units. Perfect for a variety of stores, they are perfect for situations where you want a flexible retractable barrier without taking up any floor space. Great value stylish metal and plastic wall mounted barrier units also feature our patented braking system.

Signage and Wayfinding

Offer additional guidance or highlight promotions by adding Tensamedia® wayfinding products and signage solutions to your queues. Add sign holders directly to your Tensabarrier® barriers, or use InQ Totems to manage larger crowds.

Mechanical Access Control Swing Gate

Install a Tensator Mechanical Swing Gate to control access in and out of your business. Ideal for defining walkways or guiding pedestrians away from restricted areas in environments where maximum security is not required.

Retail Queue Management: Let’s Work Together

Do you have a project coming up, or want to improve your customer service? Fill in the form below to get in touch, and one of our team will get in touch!

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About Tensator Group

Tensator® has been leading the customer journey since 1881. Today, we provide customer experience management consulting and turnkey queue flow solutions to customers in over 150 countries around the world. Our ability to deliver strategic solutions with a superior ROI has made us a preferred supplier for large-scale enterprises that depend on the effective movement and organisation of people.

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UK Headquarters and Showroom:
Tensator Limited
Danbury Court, Linford Wood
Milton Keynes, Bucks, MK14 6TS, UK

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