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Tensator Blog
25
Apr
Highlight Hazards with Safety Barriers and NightView™ Webbing
Safety barriers with reflective NightView™ webbing can help highlight potential hazards when visibility is low. As the sun sets, and darkness engulfs the workplace, you can find well-lit areas become transformed into potentially hazardous areas. These areas can quickly become problematic. The risk of injury to drivers, staff, and visitors increases drastically at night, or […]
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30
Aug
Ultimate Guide to queuing barriers 2022
Estimated reading time: 8 minutes Welcome to our ultimate guide on queuing barriers, designed to help you find the right barrier for your company or organisation. Inventors of the original retractable queue barriers At Tensator, we are the inventors of the original retractable barrier. Our barrier systems allow you to enhance your space with one […]
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14
Dec
7 COVID-19 QUEUE SOLUTIONS THAT WILL KEEP YOUR CUSTOMERS SAFE
COVID-19 has wreaked havoc with your customers’ confidence. A PWC UK survey conducted in November 2020 showed that consumer confidence had fallen to -10 on their index – a huge fall of 13 points, compared to December 2019’s +3 index score. In this post, we’re going to run through 7 top COVID-19 queue solutions/social distancing […]
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24
Nov
How To Deliver On Your Safer Travel Pledge To Rail Customers
The rail industry’s Safer Travel Pledge guidelines were introduced in July 2020 when the government started easing lockdown restrictions – and with Lockdown 2.0 restrictions soon to be lifted, the scrutiny that the rail industry is under will only increase. With the stakes for customer safety higher than they’ve been since World War II, there’s […]
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09
Oct
How to increase throughput in your train station with wayfinding solutions
The challenges of the railway industry are many and various. From managing costs and improving efficiency to protecting passengers on a daily basis, train station managers have a lot on their plates! If you’re investigating wayfinding solutions for the transport sector, here’s a guide to some of the products that could ease your woes. They’re […]
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27
Sep
How to manage passenger numbers more efficiently in your train station
In the last year, passenger rail journeys in the UK reached 1.759 billion. The government’s Office of Rail and Road reports that this is a ‘record high’. With numbers like these, how can you manage passengers to make your station safer, more efficient, and ready to cope with demand? The rise in rail usage looks […]
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15
May
How to manage crowd control in transport hubs
Managing the large flow of traffic across your bus depot, train station or airport can be a challenge, especially when you consider that you need to do so safely and efficiently, 24/7. Even at your quietest times, footfall can quickly build up into long queues if not properly managed. Attempting to manage crowd control manually […]
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08
May
Why is effective queue management important?
No one likes waiting in line. A poorly managed queue could lose you business, make the visitor journey less efficient or create a health hazard. However, effective queue management has become quite a science, with increasingly high-tech methods of taking care of people, space and revenue simultaneously. From stores to airports, find out why queue […]
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24
Apr
Queue management in action: which industries can benefit the most?
Physical queues will spring up anywhere that users come in person to buy a product or take advantage of a service, whether that’s a retail store or a transit hub. For managers, this raises a number of issues, from customer safety to efficient use of space. A queue doesn’t have to be long for you […]
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19
Jul
Accessible Train Station Design
Taking a journey by rail is not as straightforward for some passengers as it is for others. For people with a disability and reduced mobility, those who are visually impaired or elderly, or have pushchairs or bulky luggage in tow, a railway station can prove incredibly difficult to navigate. Accessible train station design should be […]
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11
Jul
Enhancing Air Travel for Disabled Passengers
Like any other customer-facing industry, ensuring first-class airport passenger flow is crucial for staff working across the aviation industry. With factors such as delays, queues and long walking times between terminals often inevitable, managing these difficulties alongside meeting passenger expectations is key to enhancing air travel for disabled passengers. This complexity presents a challenge, particularly when […]
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23
Apr
A Solution for Inspection Pit Safety
HSE Regulations and inspection pit safety Focusing on vehicle repair centres, train depots and wider transport safety, the Health and Safety Executive (HSE) has designated inspection pits as a ‘fall from height’ hazard. Subsequently, they have created The Work at Height Regulations to provide guidance on how to improve inspection pit safety. These regulations now […]
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14
Sep
Tensator checks in at new Bristol Airport security area
Tensator Group has completed a project at Bristol Airport to optimise airport queue management in its recently extended west terminal. The airport has installed 200 Bristol Airport-branded Tensabarriers® throughout its 10-lane security zone in its new Central Search Area, which has been enlarged to allow passengers sufficient time and space to prepare their belongings ready […]
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15
Apr
Transport for London Cutting Queues with Tensator Group
Transport safety specialist Tensator Group has been appointed by Transport for London (TfL) to help improve passenger flow across its network, with a number of new installations at its Travel Information Centres (TICs). Electronic Call Forwarding systems (ECFs) and Tensabarrier® retractable barriers have been installed to help renovate the network’s visitor help points at King’s […]
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25
Feb
A Growing Crowd
Year on year, railway stations have to cope with growing passenger numbers. More people inevitably means more complications, be it safety implications from overcrowding, pressure on outdated facilities in need of investment, or commuter frustration over a capacity issue. We examine the importance of rail station layout and refurbishment in ensuring sustainability for the rail stations […]
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06
Aug
Tensator Virtual Assistants land at London Luton Airport
Four years ago, London Luton Airport became the first in the world to make use of the passenger-facing Tensator Virtual Assistant technology from Tensator Group. Since then, the original Tensator Virtual Assistants, which create the illusion of a real person, have been seen by 16.2 million departing passengers, all of which have been given the […]
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06
Jun
Airports and Airlines Easing the Passenger Journey
Although summer doesn’t officially begin until June 21, Memorial Day weekend kicked off the traditional summer travel season with airports and airlines gearing up for extra volume. Nationally, airlines expect to carry over 210 million passengers this summer, up 1.5 percent from the same season last year. According to the industry group A4A, international travel […]
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About Tensator Group
Tensator® has been leading the customer journey since 1881. Today, we provide customer experience management consulting and turnkey queue flow solutions to customers in over 150 countries around the world. Our ability to deliver strategic solutions with a superior ROI has made us a preferred supplier for large-scale enterprises that depend on the effective movement and organisation of people.
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