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Tensator Blog
14
Nov
Keep Customers Safe when Queuing Over Black Friday
Retailers around the globe will be preparing for the start of their busiest shopping period, kicking off on Black Friday, which this year falls on 23 November 2018. A day synonymous with huge queues, retailers will be using this time to assess their plan to manage queuing over Black Friday. What is Black Friday? The […]
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03
Nov
Black Friday Store Checklist 2018
Although traditionally a shopping event associated with the US, over the past decade the waves of Black Friday have travelled across the pond in the UK. According to a couple of reputable news sites, the figure for overall US sales for the Black Friday weekend 2016 was $5 billion. Similarly, Britons spent a record £5.8 […]
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02
Oct
How can retailers ensure customer satisfaction through utilising queuing psychology?
As seen in Retail Sector. Harnessing effective queuing measures could be key to how retailers can ensure customer satisfaction and maximise retention rates Global brick-and-mortar storefronts are steadily decreasing as the convenience of online shopping for a time-starved population continues to entice customers. Even world-renowned brands are struggling to stay relevant and maintain loyalty while […]
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08
Jun
5 Tips to Help Retailers Bring Back High Street Shopping
The downturn of the high street has been in the news a lot recently with the loss and downsizing of high street giants such as Toys R Us, House of Fraser and Maplins – to the industry, this is no secret or surprise. This downturn has been attributed to a number of different reasons, including […]
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15
Dec
Psychology of queuing – what are customers thinking about whilst queuing?
UK Customer’s Perceptions of Queuing With the festive season in full swing, it’s likely you’ve found yourself caught up in a queue. Do you ever think about what fellow queuers could be thinking about? The UK stereotype of the ‘polite queuer’ has been called into question in a national study about consumer habits at the […]
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08
Dec
How to create a profitable queue management system
British retailers are losing out on over £1 billion a year because of long queues at the checkout, according to research by mobile operator EE. An option to reduce queues and in-turn increase revenue is to deploy a profitable queue management system. Customers waiting in a queue are in a unique state as they are […]
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01
Dec
Top tips to keep customer satisfaction levels high during the festive season
Research has predicted that British families will spend an average £821.25 on gifts, food, drink and decorations for Christmas this year; according to figures from VoucherCodes and the Centre for Retail Research (CRR). With 19 million families in the UK, it’s expected that as a nation we’ll spend a whopping £15.6billion on Christmas alone this […]
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24
Nov
How to improve accessibility within a store
For customers with disabilities that limit their mobility, navigating retail environments can be a challenge. What should be a smooth, stress-free experience is often causing unwanted anxiety, which can turn disabled shoppers away. There are solutions to improve retail queue management that stores can use to make sure accessibility is a priority. Today, the “purple pound” […]
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17
Nov
6 weeks until Christmas! How to improve Christmas retail queuing experience
It’s that time of year once again! Christmas is slowly but surely encroaching on our lives – from starting to think about gifts we need to buy to hearing that first Christmas song of the season on the radio. The festive season is a joyous time of year, but for retailers and shoppers alike, it […]
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10
Nov
Future of Retail Customer Experience
The past few years have seen the retail industry undergo a huge transformation. Customers are swapping the high streets for the comfort of their own home when it comes to making purchases. Online shopping is not right for every purchase and every person however, so there remain many factors that affect the way that we […]
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26
Oct
5 ways to create in-store experiences that increase sales
It’s reported that by 2030, online shopping will wipe out 50% of town centre stores. As online shopping becomes easier and more accessible to all, High Street stores must elevate their in-store experiences to compete. In order to create the best retail store experiences for customers; time and money must be invested to understand which […]
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13
Oct
Catching customer attention at GITEX 2016
Innovative technology to engage queuing customers is being showcased at one of the world’s biggest tech shows in Dubai from the 16th October. The latest products from Tensator Group have been developed to create more engaging and interactive experiences for customers, ultimately helping retailers, and other customer service professionals to improve efficiency and increase revenue. […]
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About Tensator Group
Tensator® has been leading the customer journey since 1881. Today, we provide customer experience management consulting and turnkey queue flow solutions to customers in over 150 countries around the world. Our ability to deliver strategic solutions with a superior ROI has made us a preferred supplier for large-scale enterprises that depend on the effective movement and organisation of people.
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