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Tensator Blog
10
May
Tensator launches Virtual Assistant Ultra
Press Coverage Tensator, the customer journey management specialist, has unveiled a new addition to its Virtual Assistant portfolio, the Tensator Virtual Assistant Ultra, which it says will revolutionise in-store promotions for the retail sector. The Tensator Virtual Assistant Ultra has been designed with retailers specifically in mind and has the smallest footprint available on the […]
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02
May
Tensator to unveil new Virtual Assistant Ultra at Airport Show
Press Release MILTON KEYNES, UK, 2 MAY 2013 – Tensator, the world leader in the management of the passenger journey, has announced plans to unveil the industry’s smallest footprint, most flexible and cost effective Virtual Assistant at this year’s Airport Show in Dubai. The company will use the annual show, taking place 6-8 May at […]
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21
Apr
Tensator helps independent retailers improve customer experience
Press Release MILTON KEYNES, UK, 23 APRIL 2013 – Tensator, the world leader in queue management and customer journey solutions, continues to help independent retailers manage in-store queues and reduce stock loss. With the latest figures from the British Independent Retailers Association (BIRA) showing that just over 55 per cent of independent stores are anxious […]
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08
Apr
The Changing Face of Retail Queuing
Press Coverage The UK has always been renowned for its love of queuing. Whilst this stereotype has stuck over the years, the way that we actually queue has changed dramatically, particularly in retail environments. Jo Coxhill, group head of marketing at Tensator, explains how queuing is one retail trend that has evolved and developed over […]
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02
Apr
Tensator Unveils Industry’s Smallest Footprint, Most Flexible and Cost Effective Virtual Assistant
Press Release Virtual Assistant Ultra Enables Exciting In-Store Opportunities in Aisle or End Cap Retail Promotions MILTON KEYNES, UK and BAY SHORE, NY, 2 April 2013 – Tensator, the world leader in customer journey management, today announced it has unveiled an exciting new addition to its Virtual Assistant portfolio, set to revolutionise in-store promotions for […]
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01
Mar
Manufacturer aims for increase in forklift safety
Press Coverage A leading manufacturer of safety barriers has announced that it intends to reduce the number of accidents involving forklift trucks in the workplace, following concerns that injuries are increasing. Figures from the Health and Safety Executive (HSE) in August 2012, revealed a 4% rise in serious forklift truck accidents during 2010/11, following a […]
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28
Feb
Tensator aims for increase in forklift safety
Tensator, leading manufacturer of safety barriers, is aiming to reduce the number of accidents involving forklift trucks in the workplace, following concerns that injuries are on the rise. The latest figures from the HSE reveal a four per cent increase in serious forklift truck accidents, following a two-year decline. They now worryingly account for more […]
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27
Feb
Get in line for QMS
Press Coverage The planning stage of a redevelopment is the key opportunity to look at improving queue management and customer flow – both vitally important aspects of a successful transport hub. When train stations were first built, travelling by train was the pursuit of the wealthy. The customer demanded a certain level of grandeur and […]
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27
Feb
Tensator passes another set of serviceability and safety load testing
Tensator is pleased to announce that it has passed another set of vigorous serviceability and safety load tests on 889 Advance posts at Heathrow Airport. Tensator’s 60mm, 110mm, 160mm and 180mm socket mounted Tensabarrier® posts are now all certified for BAA use. The recent tests were carried out by BAA owned Heathrow Airport who conducted […]
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01
Feb
Crowded House
Press Coverage Practice Business addresses the issue of crowded surgeries and investigates how Practice Managers can gain control of queues of patients, with an insight from Tensator. Tensator’s advice touches on the concept of virtual queuing, which is more commonly found in larger health centres and hospitals, introducing touchscreen terminals and ensuring that clear and […]
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21
Jan
Newvision, A Tensator Group Company ranks as one of Portugal’s 30 fastest growing companies
Press Release Milton Keynes, UK, and Lisbon, Portugal, 21st January 2013 – Newvision, a Tensator Group Company, has been ranked amongst the 30 fastest growing businesses in Portugal. The Deloitte Technology Fast50 Awards, which recognise high growth technology companies, ranked Newvision in 27th place, with 104 per cent growth in 2012. Newvision designs and manufactures […]
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10
Dec
Tensator Launches First Interactive Virtual Assistant at Dubai International Airport
Press Release Company Sees Continued Momentum for its Revolutionary Next Generation Digital Signage Solution MILTON KEYNES, UK and BAY SHORE, NY, December 10, 2012 – Tensator, the world leader in queue management and customer journey solutions, today announced its first interactive next generation digital signage solution, the Tensator Virtual Assistant, has been successfully installed at […]
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10
Dec
First “Interactive Virtual Assistant” arrives at Dubai International Airport
Press Coverage A first of its kind interactive virtual assistant has been installed at Dubai International. As well as giving out pre-programmed information, the virtual assistant also features a touch screen, enabling passengers to ask frequently asked questions. Located in the departure area of Dubai International’s Terminal 3, the interactive, high definition Tensator virtual assistant […]
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04
Sep
Green light for Tensator Virtual Assistant in Switzerland
Press Release On 24th August, the Tensator Virtual Assistant made its debut in Switzerland greeting visitors at the eagerly anticipated opening of a three-year environmental exhibition at the Umwelt Arena. Designed by international customer journey specialists Tensator, the Virtual Assistant uses the latest in audio-visual technology to create the illusion of a real person. It […]
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31
Jul
Milton Keynes company laps up £0.5m Olympics contracts
Press Release A Milton Keynes business is celebrating after completing work worth over £500,000 for customers involved directly with the London 2012 Olympics. As huge numbers of people pour into London for the Games, world leading queue management and customer journey specialist, Tensator, has been working hard to ensure that visitors’ queuing times are kept […]
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27
Jul
Leroy Merlin – Virtual Queue Management Systems and Corporate TV
Leroy Merlin The chain of stores Leroy Merlin Portugal defines itself as “an innovative and unique shopping centre that includes the widest range of products, the best prices and very professional personalized service.” It consists of nine large stores specialised on selling DIY, building, decorating and gardening, located in the regions of Lisbon, Porto, Coimbra […]
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19
Jul
Queue jumpers causing lost revenue, says survey
Press Release The UK could be in danger of turning into a nation of queue jumpers unless action is taken to keep consumers in line, according to a survey from world leading queue management and customer journey specialists, Tensator. The survey, commissioned by Tensator, delved into the queuing habits of consumers across the UK, and […]
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03
Jul
Visitors form an orderly queue at Hastings Council HQ
Press Release As part of ongoing improvements to customer service, through its new One-Stop-Shop reception area, Hastings Council has teamed up with leading queue management specialist, Tensator, to ensure that visitor waiting times are kept to a minimum and queries are quickly directed to the right department. The innovative web-based system incorporates a single line […]
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25
Jun
Big summer for retail
2012 is a great opportunity for UK retailers to make the most of out of increased numbers of visitors, tourists and shoppers. Effective point of sale units encourage impulse purchases Statistics state that independent retailers could and should see an increase in sales by up to 25% providing they stock and more importantly display impulse […]
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20
Jun
Wait in Line with Tensator
Queuing has historically been seen as something of a British pastime. But it seems that busier lives and a ‘time is money’ mentality is changing this, with people becoming less patient with regards to waiting. In today’s fast moving society, Retailers must remember that queuing to pay for something is more than likely to be […]
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About Tensator Group
Tensator® has been leading the customer journey since 1881. Today, we provide customer experience management consulting and turnkey queue flow solutions to customers in over 150 countries around the world. Our ability to deliver strategic solutions with a superior ROI has made us a preferred supplier for large-scale enterprises that depend on the effective movement and organisation of people.
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