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Tensator Blog
16
Sep
Tensator’s Safety Barrier System Now on the Buses
Recognizing the dangers In the last five years alone there have been over 8,000 injuries in the motor industry, so businesses cannot afford to ignore the health and safety of their employees. Focusing on vehicle repair centers, the Health and Safety Executive (HSE) has designated inspection pits as a ‘fall from a height’ hazard and […]
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16
Sep
TYKU and a Leading US Pharmacy Chain See 600% Lift in Customer Sales
TYKU, Dedicated to Sake Excellence TYKU, the premier Sake & Spirits Company brings authentic, best in class Japanese Sake and Soju products to consumers while educating them on the inherent health conscious benefits of these beverages. TYKU has been honored with numerous professional and industry awards and accolades and has been actively looking for retail […]
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08
Sep
Pingo Doce continues to improve customer service with Tensator’s virtual queuing solution
Focusing on the customer To build on its reputation for helpful service, Pingo Doce required a system that would allow customers to find their way around the stores easily and use the separate product counters efficiently. The system also had to allow the company to make continual improvements. The company wanted a virtual queuing system […]
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08
Sep
Tensator streamlines DIY chain Leroy Merlin’s customer service
A leading retailer in home improvements Nine large stores across Portugal specialise in selling DIY, building, decorating and gardening products, and are located in the regions of Lisbon, Porto, Coimbra and Albufeira. The DIY superstores have an average of 9,000m2 of retail floor space, organized around five sections (DIY, construction, furniture, sanitary equipment and decoration). […]
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08
Sep
Tensator gives boost to Centro Hospitalar Lisboa Norte’s patient care
A vital health care provider The Centro Hospitalar Lisboa Norte has a reputation for excelling in a wide variety of clinical areas, not only on a local level, but also nationally and in other Portuguese speaking countries. The management team is committed to maintaining this reputation for excellence and, as such, is always looking for […]
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08
Sep
Oswestry Hospital Employs Tensator Virtual Assistant to Greet Visitors
Redesigning the patient journey As part of a £2.7million re-development of its busy reception area, The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust (RJAH) installed a Tensator Virtual Assistant in order to improve the first impression encountered by patients and visitors on arrival. Calling on Tensator as the global leader in the […]
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08
Sep
Tensator helps Derby City Council improve services and save money
When the Council embarked on its ‘one Derby, one council’ transformation program to create new central teams and ultimately save £32m by working more efficiently, it was felt that the time was right for a change. A major part of the project was to redevelop the Council House, bringing all frontline services together in one […]
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13
Jan
NRF 2014: Tensator Unveils In-Store Experience Makeover; Launches Elevated Retail Technology Solutions
NRF 103rd Annual Convention & Expo — NEW YORK, NY — January 13, 2014 – Tensator (Booth #4201), the world’s leading queue management and customer journey specialist, today announced it will be offering retailers attending NRF an opportunity for a “store makeover” to help elevate their customer’s in-store experience. As part of the Makeover, Tensator will […]
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10
Dec
Tetley’s holographic assistant teaches tea making in Kuwait
Press coverage Tetley is using holograms to show Kuwaitis how to make a perfect cup of tea. The Yorkshire-based company is using the hijab-clad virtual assistant in 10 Co-op stores in the Arab state, as part of an eye-catching POS display. Tetley’s parent company, Indian tea giant Tata Global Beverages, said it liked the hologram’s […]
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15
Oct
Abandon shop! Self-service check-outs driving customers away
Press coverage Shoppers are abandoning their purchases in supermarkets as they become increasingly frustrated at being pushed to use self-service tills. One in three of us has walked out of a store because of a bad experience with a self-service till, according to a study. All the major supermarkets have cut back on traditional checkouts […]
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08
Oct
Tensator’s range for GITEX points to future of customer service
Press release Tensator’s range for GITEX points to future of customer service MILTON KEYNES, UK, 4 October 2013 – Tensator Group, the world’s leading queue management and customer journey specialist, will return to the GITEX Technology Week 2013 with a stand that showcases a new era in consumer behaviour. Exhibiting at the show at the […]
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11
Aug
Tensator helps bring Kidzania to life
Children’s play areas have certainly got a lot more advanced than simple slides and swings. KidZania is a concept that is taking the world by storm, with outlets in Tokyo, Mexico, Dubai, Kuala Lumpur and now Kuwait, to name but a few. The premise of KidZania is education via role-play. Each outlet is built to […]
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29
Jul
Tensator aims for health & safety dealership expansion
Press Release Tensator, leading manufacturer of safety barriers, has announced intentions to grow its UK distribution network by 35 per cent. The plans have been unveiled following an upsurge in sales of Tensator’s products in the health and safety sector. Over the course of the past year, Tensator has successfully grown its portfolio of UK […]
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15
Jul
The retail technology revolution: it’s just the beginning
Press Coverage The last decade has seen a technological revolution in the retail sector. Ajay Joshi, head of media at customer journey specialist Tensator, asks are retailers actually reaching their full potential? There’s no shying away from the fact that budgets have been tighter and high street retailers have been fighting a battle with their […]
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13
Jul
Tensator are helping on the Midnight Moo Walk for Willen Hospice on the 13th July
On 13th July Tensator is helping to herd midnight moo’ers when Willen Hospice carries out their annual MK Midnight Moo 10k walk. To show our support we are donating a number of 889 Advance Tensabarrier posts to help keep all the ladies moo-ving as they register to begin the walk at Milton Keynes Midsummer Place […]
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04
Jul
Tensator sponsors Derby City Council Transformation Conference on 10th June
On 10th July Tensator will be sponsoring the Transformation Conference at Derby City Council, and showcasing a range of queue management and customer guidance solutions that have been designed to improve service levels, increase operational efficiencies and save money for Public Sector organisations. Virtual queueing solution Tensator Visitors to the Transformation Conference will gain an […]
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24
Jun
Smallest virtual airport assistant launched
Press Coverage Tensator has unveiled what it claims is the smallest, most adaptable and best-value virtual airport assistant on the market. Launched in Dubai earlier this year, the Virtual Assistant Ultra has a mere 50 centimetres-square footprint. Consequently, its airport applications are virtually unlimited, since it can be integrated into check-in facilities, security checkpoints or […]
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17
Jun
How we helped Virgin Megastore remain fun and innovative
Although no longer a common fixture in the UK and US retail markets, Virgin Megastore is still a firm customer favourite across the Middle East. In a recent blog post founder of Virgin Group, Sir Richard Branson, put this sustained success down to offering a wide mix of products to suit the market. He also […]
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06
Jun
Say hello to the world’s smallest Virtual Assistant
Press Coverage While people maybe getting bigger, it seems that mobile phones and a host of electrical gadgets and equipment are getting smaller – and airport virtual assistants are no exception! As if to prove the point, Tensator claims to have unveiled the industry’s smallest and most flexible virtual assistant. For more on Tensator’s virtual […]
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03
Jun
Tensator safety post sales reach new height
MILTON KEYNES, UK, 3 June 2013 – Tensator, the leading manufacturer of safety barriers, is seeing increased interest in its products designed to protect employees whilst working at height. Tensabarrier® pit protection posts With sales of the company’s Tensabarrier® pit protection posts remaining robust throughout the vehicle maintenance sector in the UK, interest has now […]
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About Tensator Group
Tensator® has been leading the customer journey since 1881. Today, we provide customer experience management consulting and turnkey queue flow solutions to customers in over 150 countries around the world. Our ability to deliver strategic solutions with a superior ROI has made us a preferred supplier for large-scale enterprises that depend on the effective movement and organisation of people.
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