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Tensator Blog
30
Aug
Ultimate Guide to queuing barriers 2022
Estimated reading time: 8 minutes Welcome to our ultimate guide on queuing barriers, designed to help you find the right barrier for your company or organisation. Inventors of the original retractable queue barriers At Tensator, we are the inventors of the original retractable barrier. Our barrier systems allow you to enhance your space with one […]
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12
Jul
Signage and Wayfinding Solutions – A Queuevolution
Signage and Wayfinding Solutions – A Queuevolution Promotional and wayfinding signage is essential to any business. From stadium signage designed to improve visitor wayfinding, to totem signage which can highlight information at the beginning, middle, and end of queues. By utilising wayfinding and business signage, you can display clear messages to pedestrians to speed up […]
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04
Jul
7 COSTLY PROBLEMS YOU’LL FACE AFTER PURCHASING CHEAP QUEUE BARRIERS
Estimated reading time: 11 minutes Buying cheap queue barriers always seems like a good idea at the time. After all, it’s just a queuing barrier, why would you want to spend any more money than you have to? Well… The snags you hit after you buy cheap queue barrier systems or retractable queue barriers lead […]
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24
Jun
Keeping Pedestrians Safe using Event Barriers At Sporting Events in 2022
Estimated reading time: 7 minutes Significant disruption The COVID‐19 pandemic has resulted in the most significant disruption to the world’s sporting calendar since the Second World War, with numerous sports events canceled or postponed across the world. Rules have now been relaxed Now, the rules have now been relaxed, with Wales being the last of […]
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04
Nov
5 Ways To Make A Winter Queue Management System
Is your queue management system prepared for the Winter? As the leaves begin to drop and Autumn turns to Winter, the temperature will drop and the days get shorter. The holidays are fast approaching, which means more people are going to be out celebrating with friends and family. If you run a hospitality venue or […]
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05
Oct
How to increase foot traffic in retail and boost sales this Black Friday
Estimated reading time: 7 minutes This year’s Black Friday, which falls on 26 November, is likely to be the first major test of the recovery in the Retail sector since the pandemic. Despite being a mainly American notion, it has become a firmly established event in the retail calendar in many countries around the world […]
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21
Sep
Are self‐checkouts a win for the customer or the retailer?
Self‐checkouts are clearly all about giving customers more choice, speed and convenience while reducing queuing times and staff hours. Additionally, they reduce the potential for human error by calculating change automatically. Some studies show not all shoppers like them, either because they find automated tills confusing, or because they prefer interacting with a real person. […]
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01
Sep
Tensator is now ISO 9001 certified
Leading the customer journey since 1881 through innovative queue management solutions, Tensator has been awarded with ISO accreditation 9001 in quality management systems (QMS), Tensator’s third accreditation to date. For any organisation to be successful it must ensure it operates efficiently and delivers quality products or services to its customers. At Tensator we are committed […]
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15
Mar
How to successfully implement a retractable barrier system
You know effective queue management is one of your business’ fundamentals. Successfully implementing a retractable barrier system can improve safety, ease your customers’ ‘queue anxiety, speed up throughput and get your cash registers ringing. But what is the best way to attack this strategy? Here at Tensator, our expertise goes further than manufacturing world-class queue […]
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26
Feb
[INFOGRAPHIC] How To Effectively Reopen Your Tourist Attraction
So, you’re planning the re-opening of your tourist attractions to hundreds and thousands of visitors. But are you taking all of these steps to make sure you’re not only COVID safe but that you stay efficient? Queue-flow management Wayfinding and clear signage COVID-19 safety measures Staying in-brand Find out more about creating a COVID safe […]
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16
Feb
Theme Park Queue Management – Preparing Tourist Attractions For Re-opening After Lockdown
As far as Covid-19 is concerned, there’s no such thing as ‘short-term measures’ for your business anymore. Many tourist attractions, like theme parks, famous landmarks and exhibits need to prepare for reopening in the spring season when national lockdown restrictions ease. And this preparation needs to accommodate a longer-term view. Restrictions on the way your […]
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27
Jan
Tensator celebrates 140th Anniversary of Lawrence® Brand
Lawrence® is well known for its range of elegant post and velvet rope stanchions, that are renowned for their quality, reliability, and style. Originally created in a metalworking shop in Manhattan, the stylish and distinctive products have been guiding people through waiting spaces since 1881 – proving elegance is still essential to today’s reception environments. Each post model is crafted to provide attractive & versatile […]
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24
Nov
How To Deliver On Your Safer Travel Pledge To Rail Customers
The rail industry’s Safer Travel Pledge guidelines were introduced in July 2020 when the government started easing lockdown restrictions – and with Lockdown 2.0 restrictions soon to be lifted, the scrutiny that the rail industry is under will only increase. With the stakes for customer safety higher than they’ve been since World War II, there’s […]
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05
Jul
Introducing The Definitive Guide To Queue Management
Managing queues effectively is an interesting topic that’s applicable to all customer-facing environments. Although the industries may vary, there’s actually little difference as to how you deal with queues in a retail store versus a bank, for example. The goals are ultimately the same: to manage queues with the aim of improving customer experience and […]
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14
Nov
Keep Customers Safe when Queuing Over Black Friday
Retailers around the globe will be preparing for the start of their busiest shopping period, kicking off on Black Friday, which this year falls on 23 November 2018. A day synonymous with huge queues, retailers will be using this time to assess their plan to manage queuing over Black Friday. What is Black Friday? The […]
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19
Jul
Accessible Train Station Design
Taking a journey by rail is not as straightforward for some passengers as it is for others. For people with a disability and reduced mobility, those who are visually impaired or elderly, or have pushchairs or bulky luggage in tow, a railway station can prove incredibly difficult to navigate. Accessible train station design should be […]
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30
Oct
Kuveyt Turk invests in Tensator’s fine gold concept
An investor in the future Türkish bank Kuveyt Türk is a specialist in interest-free banking systems. It offers services for both individuals and businesses, together with strong and stable investment advice and management. The bank turns the savings of its profit-sharing clients into reliable and profitable sector-specific investments. This creates new areas of employment, making […]
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30
Oct
Tensator delivers for BPost
A virtual requirement With such a wide variety of contact points, bpost has a reputation as a robust and reliable postal service provider. Operations are also expanding internationally, with a presence in China and the USA. However, bpost was keen not to lose sight of its core business in Belgium and its commitment to continually […]
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30
Oct
Tensator helps vodafone send the right signals to customers
A world communications leader The Vodafone Group is one of the world’s most significant and recognizable mobile telecommunications brands. With ownership interests in 30 countries and partnership networks in a further 40, its presence is significant. In Portugal, it is a market leader with approximately 323 million customers. Since the early days of mobile phones […]
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16
Sep
Boston Logan Airport Quickens Passenger Flow and Enhances Security Screening Process with Bi-Lingual Tensator Virtual Assistants
Business – Boston Logan Airport – Committed to Customer Service Boston Logan Airport serves as the gateway to the New England region and offers nonstop service to 76 domestic and 35 international destinations and in 2012 handled 29.3 million passengers. Over the past decade, the airport spent $4.5 billion on a modernization program and has […]
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About Tensator Group
Tensator® has been leading the customer journey since 1881. Today, we provide customer experience management consulting and turnkey queue flow solutions to customers in over 150 countries around the world. Our ability to deliver strategic solutions with a superior ROI has made us a preferred supplier for large-scale enterprises that depend on the effective movement and organisation of people.
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