Tensator Blog & Latest News

Sep

Tensator checks in at new Bristol Airport security area

Tensator Group has completed a project at Bristol Airport to optimise airport queue management in its recently extended west terminal. The airport has installed 200 Bristol Airport-branded Tensabarriers® throughout its 10-lane security zone in its new Central Search Area, which has been enlarged to allow passengers sufficient time and space to prepare their belongings ready […]

Sep

Tensator® Queuing Solutions for different Goals

Choosing the right queue management system is an important strategic decision for any company that wants to organise the flow of its customers and ensure the customers’ experiences are smooth, helping to avoid guest discomfort or stress. In order to decide which queue management solution is best for you, Tensator recommends setting your expectations and […]

Jul

Three Ways to Boost Your Business’ Reputation

One of the founding fathers of the United States of America is known for one particularly poignant remark that we can all relate to. As Benjamin Franklin said, “It takes many good deeds to build a good reputation, and only one bad one to lose it.” We can all remember an occasion where a brand […]

Jul

Ryder focuses on safety with Tensator

Tensator Group has helped Ryder Europe boost its health and safety credentials at its 27 depots across the UK. Ryder asked Tensator Group to provide a solution to cordon off the potentially dangerous pit areas that the company uses to service its fleet of rental and lease commercial vehicles. Its aim was to continue to […]

Jul

Keeping Summer Event Crowds Orderly, Safe—and Happy

David Cohen of Tensator Group on keeping large crowds at summer events safe, orderly and happy. What do open-air concerts, fairs and festivals all have in common? They’re outdoor activities most often attended in the summer. More specifically, they’re notorious for drawing large crowds when school—and the summer sun—are out for good. People attend large, […]

Jul

First Come First Served -Success or a Failure?

Everyone knows how a queue works. It’s a line of people where the person at the front gets served first. The principle of first-come-first-served is followed when the order of processing is not pre-planned. Scheduled ones work in a slightly different way, like in restaurants which take reservations in advance and allocate a seat when […]

Jul

Ticket pick-up management – how to organize these areas best, avoid confusion, hysteria

Ticket pick-up management: how to organize these areas, avoid confusion and hysteria

Ticket management in the days leading up to and on the day of an event can be difficult to control, especially when event attendee arrivals are steady – confusion and frustration can overwhelm everyone involved. Event safety should be a priority for all those involved. Below are Tensator® tips and tricks to manage the queues […]

Jun

Temporary Safety Barriers-Innovative Solutions by Tensator®

Creating a temporary, but effective barrier doesn’t need to be difficult. When looking for which retractable barrier will best suit your needs, there are a few things you will need to consider. For example, will the barrier be used indoors or outdoors, how often will it be used, and where will you store it? Tensator® […]

May

Queues around the world

With the summer season fast approaching, businesses will be no doubt be preparing for the increased footfall from tourists and implementing queue management systems to ensure optimal visitor flow. However, around the world, there are different approaches to queuing. Here at Tensator, we take a look at some of the world’s most famous queues. The […]

May

How to Occupy Queuing Thrill Seekers over the Busy Summer

Summer is fast approaching and theme parks up and down the UK are preparing themselves for the busy school holiday season. We’ve all experienced that nervous anticipation of waiting patiently for three minutes of adrenaline (vertigo not included), but when soaring visitor numbers mean queuing gets out of control, what can parks do to keep […]

May

Tensator’s Newest Partnership: An interview with IBC

As one of IBC’s newest Preferred Suppliers, Tensator® is actively pursuing business opportunities with its network of Independent Distributors and end user customers. We sat down with Rich Poole, IBC’s VP, Industrial Division, to discuss how Tensator’s queue management, Tensabarrier® and safety barriers, as well as handrail systems, offer a broad scope for application across its […]

Apr

Tensabarrier wall unit with yellow and black chevron webbing, health and safety

Don’t leave staff in the dark about Health & Safety

With updates to Health & Safety regulations, we spoke with Health & Safety Matters about the dangers of working during periods of poor visibility. The chance of being involved in a workplace accident can be up to 36% higher during the hours of darkness, highlighting the importance of maintaining a safe working environment at all times. […]

Apr

TC144 Topper by Tensator installation during roadside works New York

Safety Outlook Features Important Insights from Tensator on Construction Safety

The article “Pitfalls of Construction Safety,” written by Tensator Group’s Head of Business Development David Cohen, was recently published in Safety Outlook, the only online forum that speaks to business safety. The feature article gives insight on construction site dangers, as well as a three step approach on how the construction industry can improve safety […]

Apr

Transport for London Cutting Queues with Tensator Group

Transport safety specialist Tensator Group has been appointed by Transport for London (TfL) to help improve passenger flow across its network, with a number of new installations at its Travel Information Centres (TICs). Electronic Call Forwarding systems (ECFs) and Tensabarrier® retractable barriers have been installed to help renovate the network’s visitor help points at King’s […]

Apr

SEA LIFE London Aquarium Controls the Crowds with Tensator Group

The SEA LIFE London Aquarium has one of the largest collections of global marine life in Europe. With over 600 different species spanning across three separate floors, the aquarium welcomes over a million visitors annually. As a result of increasing visitor numbers, SEA LIFE London Aquarium contacted Tensator, the global leader in queue management, to […]

Apr

Tips for Retailers to Reduce ‘Sweethearting’

According to a report from Retail Knowledge, the single biggest cause of loss to retailers in the US is employee theft. In 2015, employee theft accounted for 43% of lost revenue for retailers, amounting to around $18 billion. The majority of employee theft happens during checkout, where a cashier can give away merchandise without charge […]

Apr

Two Steps to Practical Queue Management

Did you know that customers’ perception of your business can be determined by a good or bad queuing experience? A long and disorganized queue brings inefficiency and revenue loss by damaging your brand reputation and trust amongst customers. Can this loss be avoided by introducing a more streamlined and efficient waiting line to boost customer […]

Apr

Ways to Reduce Queue Frustration

Waiting! Waiting! Waiting! Sometimes it seems that wherever you move, there is a queue waiting for you. Whether it is standing in line to use an ATM, waiting for a restaurant table or checking your bags in at an airport, we are constantly faced with queues in our daily lives. Interestingly, our queuing experiences can […]

Apr

Build healthy Relationship with customers new

Build healthy relationships with customers by improving your customer service team’s skills

Empathetic, expert and engaging customer service staff brings great profit to your business by building a healthy relationship with your customers. Offering quality product in attractive packaging is just not enough to gain customer loyalty as consumers look for intangible services that only a courteous, talented and experienced customer service team could fulfill. A client […]

Mar

The National Association of Convenience Stores features Tips from Tensator on Impulse Purchases

The latest issue of NACS (National Association of Convenience Stores) Magazine includes an article written by John Morell featuring exclusive insights from Louis Ruiz, Tensator’s Business Development Manager. This feature article highlights the importance of impulse purchases within convenience stores, and the fact that retailers and marketers are still struggling, leaving unsold merchandise—and profits— behind unnecessarily. In […]

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