Read Our Latest Blogs & News

Dec

Proximity Marketing – Impacting Service, Revenue, Efficiency and Basket Size

With a majority of consumers more comfortable conducting their shopping via mobile devices – getting shoppers to look up and try something new is challenging to say the least. To this effect, 2014 has seen a jump in technological developments in beacons, audio, visual and proximity marketing solutions – all designed to help retailers influence, sway […]

Dec

Planning for a Boxing Day bonanza

There is no denying that, as consumers, we all love to get our hands on a bargain. Nothing demonstrates this more than recent scenes on both sides of the Atlantic, with shoppers clamouring for a Black Friday deal. It seems that no sooner has the dust settled and the promotional signs and stickers have […]

Dec

Doling out technological solutions for an enhanced experience

We all know that queuing has long been an intrinsic part of British culture. In fact, Brits are infamous for it worldwide. The stereotype is so widespread that there are many well-known phrases that include the word queue, which are part of the English language. However, following a recent announcement by the Minister for Employment, […]

Nov

How bad weather affects retail

When adverse weather hits, the lure of online shopping becomes even stronger. With a harsh winter predicted ahead of us, retailers will have to up their game to ensure footfall remains strong. Our recent survey* found that 63 per cent of shoppers prefer online to high street shopping, fuelled by a growing proportion of consumers […]

Nov

Black Friday Extended, Barricades and Tensabarriers – Keeping Everyone Safe

With the latest OSHA guidelines formally released, labor officials have laid the groundwork for holiday shopping safety — offering advice to retail CEOs on how they can help keep their workers safe during Black Friday and the extended Black Friday sales and ensuing holiday rush. While retailers have been planning for this event since before […]

Nov

Big data could mean big business for our high street

Given that the term ‘big data’ has become ubiquitous and organisations are looking to use it to improve business outcomes, it’s no surprise that 45.8% of retailers expect to spend more on technology in 2015. Advances in technological solutions mean that stores on our high street can manage the customer journey in a more specific […]

Nov

Tensator® Survey Reveals Customers Disenchanted by High Street Shopping Experience

MILTON KEYNES, UK, and BAY SHORE, NY – 5 NOVEMBER 2014 – New research has fired a warning to high street retailers, with 63% of consumers admitting they prefer to shop online. The study by retail technology specialist Tensator Group also saw 83% of shoppers saying they believe more stores will be forced to close […]

Nov

Tensator Virtual Assistant installed in the Grafton Shopping Centre, Cambridge UK

Tensator Virtual Assistant bags more sales for Grafton centre retailers

Back in June, we installed the very first Tensator Virtual Assistant in a shopping centre, at the Grafton in Cambridge. Here, centre manager Lance Stanbury explains the impact that it has had. “We decided that the unit should be located in the main hall of the centre, close to the entrances of some of our […]

Nov

Why is mobile the new king of online retailing?

This month The Guardian revealed that online shopping on mobile devices had overtaken those from desktop computers for the first time. 52 per cent of us visit ecommerce websites on our smartphones and tablets, which accounted for 36 per cent of sales. Just four years ago, only three per cent of shoppers visited retail websites […]

Nov

Tensator Group to Unveil Technology Showcase at GITEX 2014

Tensator Group is preparing to take visitors at GITEX 2014 on a retail journey as it showcases the latest in queue management and customer journey technology. The experience at the Tensator Group stand (Hall 2, A3-2) in the Dubai World Trade Centre (12-16 October) will begin with the opportunity to trial the new Inline Mobile […]

Nov

Tensator click and collect showing the merging of offline and online channels

Want to Increase Holiday Sales? Click and Collect Services Attract the Connected Consumer

The Wall Street Journal recently wrote an article on research firm eMarketer’s Holiday sales predictions. The good news is that they’re estimating that U.S. retail sales will climb 5% in November and December, besting last year’s growth rate of 3.4%. While that is excellent news for brick and mortar retailers — holiday eCommerce sales are […]

Nov

Tensabarrier and banner solutions installed in Brighton Station

Slicker self-service queuing for Brighton Station

In our years of developing solutions to make the customer journey more efficient, we have found that one part of the shopping experience has the biggest effect on customer satisfaction: waiting times. Having to queue for long times creates more frustration than any other mishap. Shoppers just about tolerate items being out of stock, untidy […]

Nov

Tensator Virtual Assistant developed for Hertz

Technology is the saviour of traditional customer service

It’s no secret that Britain’s shoppers are getting smarter. Price is a key factor, as today’s customers become savvier than ever before when it comes to finding a bargain. What plays just as important a role, though, is good old-fashioned customer service. A recent survey by Imperial College and retail experience company Red Ant found […]

Oct

Tensator's Multi-Service Machine with card payment facilities for Kuveyt

Kuveyt Turk invests in Tensator’s fine gold concept

An investor in the future Türkish bank Kuveyt Türk is a specialist in interest-free banking systems. It offers services for both individuals and businesses, together with strong and stable investment advice and management. The bank turns the savings of its profit-sharing clients into reliable and profitable sector-specific investments. This creates new areas of employment, making […]

Oct

Virtual Queue Management installation, VQMS in France

Tensator delivers for BPost

A virtual requirement With such a wide variety of contact points, bpost has a reputation as a robust and reliable postal service provider. Operations are also expanding internationally, with a presence in China and the USA. However, bpost was keen not to lose sight of its core business in Belgium and its commitment to continually […]

Oct

Components of Tensator's Virtual Queue Management Solution installed throughout Vodafone stores, Portugal

Tensator helps vodafone send the right signals to customers

A world communications leader The Vodafone Group is one of the world’s most significant and recognizable mobile telecommunications brands. With ownership interests in 30 countries and partnership networks in a further 40, its presence is significant. In Portugal, it is a market leader with approximately 323 million customers. Since the early days of mobile phones […]

Oct

Bilingual Tensator Virtual Shopping Consultants Land at Miami International Airport

MIAMI, FL and BAY SHORE, NY — October 15, 2014 – Tensator, the world leader in queue management and airport passenger flow, today announced that the MIA Concessions as part of its Marketing Program has installed two bilingual Tensator Virtual Assistants in Miami International Airport’s (MIA) South Terminal (Concourses H and J), providing passengers with exciting, […]

Sep

Tensator Virtual Assistant promoting TYKU's sake, virtual sommelier

TY KU Realizes 600% Uplift in Sales with Tensator Virtual Sommelier

MONTEREY, CA and NEW YORK, NY – September 24, 2014 – Tensator, the world leader in queue management and customer journey solutions, today announced that TY KU, the premier Sake & Spirits company has realized a 600% uplift in sales following the deployment of Tensator’s Virtual Assistant interactive next-generation digital signage at a national retail […]

Sep

Tensator Virtual Assistant at Boston Logan Airport, US

Boston Logan Airport Quickens Passenger Flow and Enhances Security Screening Process with Bi-Lingual Tensator Virtual Assistants

Business – Boston Logan Airport – Committed to Customer Service Boston Logan Airport serves as the gateway to the New England region and offers nonstop service to 76 domestic and 35 international destinations and in 2012 handled 29.3 million passengers. Over the past decade, the airport spent $4.5 billion on a modernization program and has […]

Sep

Tensabarrier installation for health and safety at Stagecoach

Tensator’s Safety Barrier System Now on the Buses

Recognizing the dangers In the last five years alone there have been over 8,000 injuries in the motor industry, so businesses cannot afford to ignore the health and safety of their employees. Focusing on vehicle repair centers, the Health and Safety Executive (HSE) has designated inspection pits as a ‘fall from a height’ hazard and […]

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