Read Our Latest Blogs & News

Mar

Tensator Group is on the move

There have been a number of famous vans over the years, including Scooby Doo’s Mystery Machine, the Ghostbusters’ Ecto-1 and Del Boy’s trusted Trotters Independent Trading-mobile! Now we’d like to introduce you to another…from our home in Milton Keynes comes a new King of the road, set to take the M1 (and other UK roads) […]

Mar

Tensator Electronic call forward queueing system, eQ

Where the Queue and Human Psyche Meet – Part Two

Just about a month ago we wrote about the series of conscious and unconscious decisions consumers make when selecting which line to stand in and the significant emotional impact that organized vs. unorganized lines have on them. In our Part Two on the subject of queuing and the human psyche, we look at what happens when consumers are […]

Feb

Our award for Best Movie Queue goes to…

With the Oscars only two days away, we’re outraged that The Academy has decided to shun the award for ‘Best Movie Queue’ for another year. In true Tensator style, we thought it only seemed fitting to acknowledge some of the greatest movie queuing scenes to hit the silver screen. Here are our favourites: The Full […]

Feb

King's Cross London. Visitor Information Centre, Ticket Office, Call Forward Systems

A Growing Crowd

Year on year, railway stations have to cope with growing passenger numbers. More people inevitably means more complications, be it safety implications from overcrowding, pressure on outdated facilities in need of investment, or commuter frustration over a capacity issue. We examine the importance of rail station layout and refurbishment in ensuring sustainability for the rail stations […]

Feb

Tensator – Proud to be the Crowd Control Vendor of Choice at #GraingerShow 2016

Last week the Tensator Safety Specialist crew was in Orlando attending the 2016 #GraingerShow — the mother of all events covering products, solutions and best practices to help businesses and institutions stay safe. We were proud to be there having been selected the Crowd Control Vendor of Choice for this amazing and enormous event. Our world class […]

Feb

Britain’s love affair with the queue

Despite recent reports suggesting that queuing is one of the main ‘misery makers’ in modern Britain – we know this isn’t always the case, and it doesn’t have to be that way! With Valentine’s Day just around the corner, we thought we’d reignite your love of queues with five of our favourite queuing moments. The […]

Feb

Ensuring a Safe Working Environment: Come Meet the Tensator Safety Specialists at the 2016 Grainger Show

Whether you are a manufacturing operation, healthcare facility, education campus or hospitality venue — this year’s Grainger Show being held February 8-11 at the Orlando Convention Center covers all the bases for helping make sure operations are running smoothly and safely. This year’s invitation-only event is expected to draw over 17,000 attendees ready to learn about […]

Jan

2016 Predictions from Tensator Group – Health & Safety

Today we conclude our 2016 sector predictions report. We have already examined retail and travel trends for the next 12 months. Now it is time to delve into the health and safety sector. An innovation in health & safety Despite a fall in numbers over the past five years, the 2014/15 annual report from the Health and […]

Jan

2016 Predictions from Tensator Group – Retail

The start of 2016 has seen the media awash with predictions for the months ahead. Stories have ranged from fashion trends for the summer, run downs of the biggest Hollywood blockbusters of the year, and the en vogue in interior design. Not to be outdone, we have been speaking with the business development managers who […]

Jan

NRF Spotlight: Tetley Tea and its Animated Tensator® Virtual Assistant

The January issue of STORES Magazine and NRF.com includes a spotlight written by Editor Susan Reda, featuring our client Tetley Tea’s implementation of its animated Tensator® Virtual Assistant. A first of its kind, the article notes that the Tensator® Virtual Assistant brings Gaffer, head of the “Tetley Tea Folk” animated characters used by the brand in […]

Jan

2016: Where the Queue and Human Psyche Meet

At first thought, it’s understandable that most people would consider queueing up — standing in long lines a thoughtless and mundane task. Yet, according to David Andrews, author of ‘Why Does the Other Line Always Move Faster?’, when a person decides to queue up, they make a series of conscious and unconscious decisions, most often due […]

Jan

How to trim the queuing wait and add the pounds

For many, the January health-kick is now in full swing. As we hit the gym and munch on nuts and seeds in an effort to lose the pounds, retailers will be setting up to boost sales following the hectic Christmas period. To help retailers increase profitability and revenue through a more enhanced customer journey, we […]

Jan

Tensator Group Virtual Assistants Named to USA TODAY Top Travel Tech Trends of 2015

As part of its yearly round up of the Top Tech Travel Trends of the year, USA Today Road Warriors selected their top picks. We’re proud to say that Tensator Virtual Assistants were named to a prestigious list of cutting edge solutions that includes biometrics, self driving cars and 3D printers. The Tensator Virtual Assistants, which landed […]

Dec

Are Boxing Day Sales a Thing of the Past?

With Black Friday now ubiquitous in the retail calendar, and sales popping up all year round, Boxing Day is not the only opportunity for brands and stores to maximise customer spending. In years gone by, customers would have waited until shops opened their doors to crowds early on Boxing Day morning, having camped through the […]

Dec

What is the future for retail banking?

These days, people are well versed in accessing and managing their money online. Whether it’s on a computer or through their smartphone, this technology is becoming more sophisticated every year. With real-time account monitoring and the ability to set up transactions without going into a high street branch, the market is shifting and players in […]

Dec

Chip Cards – How to Avoid Holiday Shopping Checkout Frustration

Over the past few months, chip technology, or EMV cards, have become the security standard for credit and debit cards. These chips provide an extra level of security, virtually eliminating the opportunity for fraud. But, while everyone is aware of the enhanced security features of the new chip technology, there is a hidden cost—added wait […]

Dec

Retail Customer Experience Magazine:Tensator’s Three Tips for a Robust In-store Holiday Season

Retail Customer Experience Magazine has featured Ingrid Principe, US Marketing Head at Tensator Group’s article, “Three tips for a Robust In-Store Holiday Season.” Her byline provides concrete advice for creating the best possible in-store customer experience during this heightened shopping season by focusing on customer service, creating a seamless experience and increasing efficiency. Regardless of […]

Dec

Tensabarrier® – The Stamp of Quality

For over a century, Tensator has been organising the movement of people from one place to another, leading to the invention of the Tensabarrier®. The Tensabarrier® is the world’s first retractable stanchion, developed to optimise space and effectively organise people. Unlike other stanchions, the Tensabarrier® has a patented braking system that stops the webbing from […]

Nov

The world’s first animated Tensator Virtual Assistant

Tensator has created the world’s first animated Virtual Assistant, projecting the image of Tetley’s well known character, Gaffer. Tetley is developing a number of initiatives to enhance shopper engagement, and the animated Tensator Virtual Assistant will be used as a promotional tool to attract buyers and point them to special offers. The Tensator Virtual Assistant […]

Nov

Three Ways Retailers Can Increase Safety and Sales this Black Friday

Even with a slight decline this past year, Thanksgiving weekend has upheld its reputation as the most popular shopping weekend of the year. Last year, over 130 million people shopped or planned to shop over the holiday weekend, according to the National Retail Federation. More specifically, a whopping 80 million of those shoppers participated in […]

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