Read Our Latest Blogs & News

Dec

Tensator Launches First Interactive Virtual Assistant at Dubai International Airport

Press Release Company Sees Continued Momentum for its Revolutionary Next Generation Digital Signage Solution MILTON KEYNES, UK and BAY SHORE, NY, December 10, 2012 – Tensator, the world leader in queue management and customer journey solutions, today announced its first interactive next generation digital signage solution, the Tensator Virtual Assistant, has been successfully installed at […]

Dec

First “Interactive Virtual Assistant” arrives at Dubai International Airport

Press Coverage A first of its kind interactive virtual assistant has been installed at Dubai International. As well as giving out pre-programmed information, the virtual assistant also features a touch screen, enabling passengers to ask frequently asked questions. Located in the departure area of Dubai International’s Terminal 3, the interactive, high definition Tensator virtual assistant […]

Nov

2013 is virtually here – part 2

Last week, we started looking ahead to 2013 and counting down those solutions that the Tensator team believes will be making waves in terms of queue management and the customer journey next year. We began at number three by taking a look at Virtual Queuing, and now it is time to reveal the runner-up in […]

Nov

2013 is virtually here

With a New Year fast approaching, the team at Tensator has been looking ahead to those queue management and customer journey solutions that we will be seeing much more of in 2013. Over the next few weeks, we will be counting down Tensator’s top three product predictions for 2013 and highlighting those solutions that will […]

Nov

Thousands Respond to Call of Duty

Long queues are not always seen in the most positive of lights, but some are certainly more welcome than others. This week, thousands of gaming fans across the UK joined the queue for the midnight release of CoD: Black Ops 2, a game expected to bring in sales of more than £1billion. Scenes were similar […]

Oct

New Tensator Virtual Queue Management Solution “Benefits” Derby City Council

Derby City Council are of the most recent customers to have adopted a Tensator Virtual Queuing Management Solution in a bid to help improve front-end services in their busy one-stop-shop. Yesterday, the City Council launched the system as part of a Customer Service Improvement Programme initiative, introducing an afternoon appointments only system for their Benefits […]

Oct

Get the ‘X’mas Factor this Christmas with Tensator

Eyes on the prize In our last blog we looked at how queuing times and the customer journey can be the difference between this year’s festive season being a success or failure; in the second part of our look at the lucrative Christmas and the New Year period, we’ll focus on how you can make […]

Oct

Tensator single line call forwarding customers can rest easy with a service and maintenance

Whilst it’s comforting to know that breakdowns are unlikely, last year the average cost of a service call-out to repair an electronic call system was £610. As a customer you can enjoy piece of mind all year with a maintenance contract, knowing that any unexpected problems would be covered at no extra cost making it […]

Oct

Christmas Queuing Advice from Tensator

It’s that time of year again… There’s no doubt it’s been another tough year for the High Street, but with Christmas and New Year approaching, now is the time to get prepared for the busiest time of the year. Recent figures show that consumer spending, driven by low inflation and rising employment, is on the […]

Sep

Tensator enlists Olympic gold medallist to unveil first Celebrity Virtual Assistant

Press Release As part of its grand opening, Rookie USA, a Manhattan-based premium, kids-only high end sports brand retail concept store, has selected the completely customisable Tensator Virtual Assistant, an innovative HD projection and audio-visual technology in the image of New York Knicks’ Carmelo Anthony, a gold medal-winning basketball star of the London 2012 Olympics. […]

Sep

Tensator Virtual Assistant VA - Clarient Installation

Green light for Tensator Virtual Assistant in Switzerland

Press Release On 24th August, the Tensator Virtual Assistant made its debut in Switzerland greeting visitors at the eagerly anticipated opening of a three-year environmental exhibition at the Umwelt Arena. Designed by international customer journey specialists Tensator, the Virtual Assistant uses the latest in audio-visual technology to create the illusion of a real person. It […]

Aug

Banco Africano de investimentos – queue management system and corporate TV

AFRICAN INVESTMENT BANK Created on 14 November 1996, the BAI is a dynamic Bank that utilizes the most modern technologies to improve efficiencies and to create a personalized market approach, working to become indispensable business partner. Engaged in the service attentive to the needs of the private sector and offering innovative solutions to support SMEs […]

Aug

Opinion: Combating the post-summer slump

UK retailers have enjoyed a busy summer of sales, capitalising on the patriotic atmosphere of the Diamond Jubilee and London Olympics. With sales boosted by as much as £1.07bn as a result of this summer’s major events (i), retailers need to make the most of the increased momentum and enhance the customer’s in-store experience to […]

Aug

Tensator enters the Big Brother House

It’s not every day the Tensabarrier® gets to feature in front of 1.5 million television viewers on Channel 5, but that’s what happened recently when Tensator responded to a call from hit reality show Big Brother. When the production team at Big Brother on Channel 5 were looking for some props for a task called […]

Jul

Milton Keynes company laps up £0.5m Olympics contracts

Press Release A Milton Keynes business is celebrating after completing work worth over £500,000 for customers involved directly with the London 2012 Olympics. As huge numbers of people pour into London for the Games, world leading queue management and customer journey specialist, Tensator, has been working hard to ensure that visitors’ queuing times are kept […]

Jul

Leroy Merlin – Virtual Queue Management Systems and Corporate TV

Leroy Merlin The chain of stores Leroy Merlin Portugal defines itself as “an innovative and unique shopping centre that includes the widest range of products, the best prices and very professional personalized service.” It consists of nine large stores specialised on selling DIY, building, decorating and gardening, located in the regions of Lisbon, Porto, Coimbra […]

Jul

Queue jumpers causing lost revenue, says survey

Press Release The UK could be in danger of turning into a nation of queue jumpers unless action is taken to keep consumers in line, according to a survey from world leading queue management and customer journey specialists, Tensator. The survey, commissioned by Tensator, delved into the queuing habits of consumers across the UK, and […]

Jul

Visitors form an orderly queue at Hastings Council HQ

Press Release As part of ongoing improvements to customer service, through its new One-Stop-Shop reception area, Hastings Council has teamed up with leading queue management specialist, Tensator, to ensure that visitor waiting times are kept to a minimum and queries are quickly directed to the right department. The innovative web-based system incorporates a single line […]

Jun

Big summer for retail

2012 is a great opportunity for UK retailers to make the most of out of increased numbers of visitors, tourists and shoppers. Effective point of sale units encourage impulse purchases Statistics state that independent retailers could and should see an increase in sales by up to 25% providing they stock and more importantly display impulse […]

Jun

Wait in Line with Tensator

Queuing has historically been seen as something of a British pastime. But it seems that busier lives and a ‘time is money’ mentality is changing this, with people becoming less patient with regards to waiting. In today’s fast moving society, Retailers must remember that queuing to pay for something is more than likely to be […]

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