Read Our Latest Blogs & News

Apr

On track and in the headlines in Poland

The trial of our eQ™ SLQ3000 at Warsaw Central Railway Station is proving to be big news in Poland. Our team has installed the single line queuing solution in the main hall of the station, which is the largest in the capital and comprises of eight passenger tracks across four platforms. Serving 16 cash desks, […]

Apr

Improving queue flow and operational efficiencies for airports and airlines throughout the world

Improving queue flow and operational efficiency for airports and airlines throughout the world. If you are looking to: Reduce waiting times Engage with passengers using digital signage solutions Increase passenger satisfaction Improve efficiencies Then book a meeting with Tensator at this year’s Dubai Airport Show to discuss your 2013 objectives and find out how Tensator […]

Apr

Visit Tensator at Airport Show Dubai from 6th – 8th May

From 6th – 8th May Tensator will be showcasing a range of airport queue management and customer guidance solutions that are already benefitting many global airports and airlines including Dubai International, Gatwick, Heathrow, Boston Logan, Dulles International, London London, Condor, Emirates Airlines, Franport Airport and BAA Edinburgh Airport. Visitors to stand PE7 in the Airport […]

Apr

The Changing Face of Retail Queuing

Press Coverage The UK has always been renowned for its love of queuing. Whilst this stereotype has stuck over the years, the way that we actually queue has changed dramatically, particularly in retail environments. Jo Coxhill, group head of marketing at Tensator, explains how queuing is one retail trend that has evolved and developed over […]

Apr

Trinity Leeds wows by taking the customer journey outside the store

The retail highlight of 2013 so far has been the unveiling of the only major UK shopping centre that is due to open this year – the one million sq ft Trinity Leeds. More than 130,000 people flocked to the £350m development on opening day, with hundreds queuing outside, to take in the launch event […]

Apr

Tensator Unveils Industry’s Smallest Footprint, Most Flexible and Cost Effective Virtual Assistant

Press Release Virtual Assistant Ultra Enables Exciting In-Store Opportunities in Aisle or End Cap Retail Promotions MILTON KEYNES, UK and BAY SHORE, NY, 2 April 2013 – Tensator, the world leader in customer journey management, today announced it has unveiled an exciting new addition to its Virtual Assistant portfolio, set to revolutionise in-store promotions for […]

Mar

Tensator Weaves its Magic at Christ Church

Our Tensabarrier® Posts are usually found in some of the busiest and hi-tech environments in the world, including airports and shopping malls. However, they can also be found in more historic, serene locations too. Take Christ Church, one of the largest colleges in the University of Oxford, as an example. It has taught some highly […]

Mar

Tensator Helps Gatwick Increase Check-in Efficiency

Press Release MILTON KEYNES, UK, 21 March 2013 – – Tensator, the world leading customer journey and queue management specialist, has completed an installation at Gatwick Airport, meaning all queuing solutions in the North and South Terminals are now exclusively provided by the Milton Keynes-based company. As the airport’s preferred supplier of queue management solutions, […]

Mar

Visitor Number List Makes For Attractive Reading

This week has seen the unveiling of the list of the top UK visitor attractions in 2012, and we’re pleased to say that each of the top five has products supplied by Tensator. According to the Association of Leading Visitor Attractions, the countdown is as follows: 1. British Museum – 5,575,946 visitors. 2. Tate Modern […]

Mar

Manufacturer aims for increase in forklift safety

Press Coverage A leading manufacturer of safety barriers has announced that it intends to reduce the number of accidents involving forklift trucks in the workplace, following concerns that injuries are increasing. Figures from the Health and Safety Executive (HSE) in August 2012, revealed a 4% rise in serious forklift truck accidents during 2010/11, following a […]

Feb

Tensator aims for increase in forklift safety

Tensator, leading manufacturer of safety barriers, is aiming to reduce the number of accidents involving forklift trucks in the workplace, following concerns that injuries are on the rise. The latest figures from the HSE reveal a four per cent increase in serious forklift truck accidents, following a two-year decline. They now worryingly account for more […]

Feb

Get in line for QMS

Press Coverage The planning stage of a redevelopment is the key opportunity to look at improving queue management and customer flow – both vitally important aspects of a successful transport hub. When train stations were first built, travelling by train was the pursuit of the wealthy. The customer demanded a certain level of grandeur and […]

Feb

Tensator passes another set of serviceability and safety load testing

Tensator is pleased to announce that it has passed another set of vigorous serviceability and safety load tests on 889 Advance posts at Heathrow Airport. Tensator’s 60mm, 110mm, 160mm and 180mm socket mounted Tensabarrier® posts are now all certified for BAA use. The recent tests were carried out by BAA owned Heathrow Airport who conducted […]

Feb

World First Queue Management System Touches Down in Poland

This week saw Tensator’s latest queue management solution go live at Warsaw Chopin Airport, Poland. Located at the front of the airport’s central security screening area, the queuing system has a control panel at the boarding pass control point that operates the automatic gates. There are ultrasonic sensors that are placed at strategic points throughout […]

Feb

Why Strong Event Organisation is always in Fashion

This weekend will see thousands of people arriving in London, as the capital hosts the annual London Fashion Week. The string of events will see a large number of visitors moving across different locations, as they try to catch a glimpse of the hundreds of shows on offer. At exhibitions of this size, queue management […]

Feb

No love lost for sweethearting

Helping retailers improve profitability is something that is close to our hearts at Tensator and part of that involves providing solutions to assist with loss prevention. Recent headlines relating to The British Retail Consortium’s annual Retail Crime Survey tended to focus on offences committed by the customer, but employee theft is still very much a […]

Feb

Crowded House

Press Coverage Practice Business addresses the issue of crowded surgeries and investigates how Practice Managers can gain control of queues of patients, with an insight from Tensator. Tensator’s advice touches on the concept of virtual queuing, which is more commonly found in larger health centres and hospitals, introducing touchscreen terminals and ensuring that clear and […]

Jan

Newvision, A Tensator Group Company ranks as one of Portugal’s 30 fastest growing companies

Press Release Milton Keynes, UK, and Lisbon, Portugal, 21st January 2013 – Newvision, a Tensator Group Company, has been ranked amongst the 30 fastest growing businesses in Portugal. The Deloitte Technology Fast50 Awards, which recognise high growth technology companies, ranked Newvision in 27th place, with 104 per cent growth in 2012. Newvision designs and manufactures […]

Dec

Multi-Service Machines marked as the ‘must have’ self-service tool for mobile network operators

Tensator has earmarked its Multi-Service Machine (MSM) as a ‘must have’ self-service tool for mobile network operators to help enhance the performance of their business and reduce costs when it comes to purchasing mobile phone credit. MSM enables customers to purchase prepaid cards, SIM cards, pay invoices or check credit without needing to interact to […]

Dec

2013 is virtually here – the final countdown

Over the past few weeks, we have been looking ahead to 2013 and counting down those solutions that the team at Tensator thinks we will be seeing greater adoption of in the New Year. Just to recap, last week we announced the increased usage of Multi-Service Machines as our number two prediction, and today, we […]

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