Read Our Latest Blogs & News

Apr

Clarins Virtual Goddess developed by Tensator

New technology gives Clarins a scent of the future

MILTON KEYNES, UK, 14 April 2014 – Tensator, the world leader in customer journey solutions, has created a shimmering centrepiece for French luxury fragrance brand Thierry Mugler – part of the Clarins Fragrance Group, with the world’s first full-height Tensator Virtual Assistant. Promoting the launch of Thierry Mugler’s ‘Alien Extraordinaire’ perfume in three flagship stores, […]

Apr

Liverpool Women’s NHS Foundation Trust welcomes new virtual arrival

MILTON KEYNES, UK, 8 April 2014 – Liverpool Women’s NHS Foundation Trust has received an extra special delivery at its Antenatal Clinic, in the form of a Tensator Virtual Assistant. The next generation digital signage solution from patient and visitor journey specialist Tensator, uses cutting edge technology to create the illusion of a real person. […]

Apr

Tensabarriers Showcase and Protect University of Michigan Solar Car

University of Michigan Solar Car Team is a student-run organization that designs, builds and races unique solar-electric vehicles. Since its establishment in 1990, the team has built 12 custom solar-electric vehicles and won 7 National Championships, establishing itself as America’s #1 team. Just recently, the team exhibited its newest state-of-the-art car, “Generation,” at the Tech Tip-Off […]

Mar

The Quick Change Artist: Tensator’s Retractable Banners offer Quick, Easy and Affordable Advertising in a Snap

Whether you are a bustling airport, a bank, car dealership, coffee shop, cinema, museum, theme park or event hall, driving eye-catching attention to your latest promotions or offers is a snap. Tensator’s Retractable Banners deliver a high quality graphic advertising medium that snap right onto your existing or new Tensabarrier posts. In less than a minute and […]

Mar

Tensabarrier banner solution, Tag Heuer advertising

GlobalShop 2014: Tensator Launches Revenue Generating ImpulseQ Merchandising System

Digital Print Stretch Fabric Display Creates Instant Ambiance, Provides Guidance and Promotional Branding GlobalShop 2014–LAS VEGAS, NV – March 18, 2014 – Tensator (Booth #1107), the world’s leading queue management and customer journey specialist, today announced its ImpulseQ Merchandising System, a fully customizable, modular system that provides retailers with a variety of product showcase options […]

Mar

Newcastle-St-James-Stadium-Football-virtual-assistant

‘Bob’ makes virtual return to St James’ Park Stadium

MILTON KEYNES, UK, 13 March 2014 – If you embark upon a tour of Newcastle United’s St James’ Park Stadium any time soon, you may be forgiven for thinking that one of the Club’s most famous captains has returned to the ground. Tensator, the world leader in customer journey management, has helped to enhance the […]

Mar

Madison Square Garden: Dual Line Tensabarriers Provide Trusted, Safe Customer Guidance to Thousands

Named “Coolest Arena” in the United States by Rolling Stone and “Venue of the Decade” by Billboard, Madison Square Garden is the home of the New York Knicks, New York Rangers and New York Liberty and has served as the backdrop for the biggest names and events in entertainment history. Recently Madison Square Garden celebrated […]

Jan

Modell installed a Tensator Virtual Assistant

Modell’s CEO Mitchell Modell Welcomes Super Bowl XLVIII Fans to Flagship Times Square Store via the Tensator Virtual Assistant

NEW YORK, NY — January 29, 2014 – Tensator, the world leader in queue management and customer journey solutions, today announced that Modell’s CEO Mitchell Modell is welcoming Super Bowl XLVIII fans to its Time Square flagship store via Tensator’s Virtual Assistant interactive next-generation digital signage. Tensator’s cutting-edge technology projects an image and creates the […]

Jan

Tensator’s Virtual Assistant lightens the load at King’s Cross

MILTON KEYNES, UK, 27 January 2014 – Tensator, the world leader in passenger journey management, is helping to improve traveller safety at King’s Cross Station with the introduction of a Virtual Assistant. The Virtual Assistant uses cutting-edge technology to project an image and create the illusion of a real person ‘Louise’ who is advising travellers […]

Jan

Dispelling Register Rage

In the VSMD article on “Register Rage” by Robin Donovan, salient points are driven home about the newly “monikered” phenomena known as “register rage.” The article points to the glaring omission by retailers who while embracing cool, new, grandiose ideas are ignoring the basics – such as –“stained carpets, dressing room doors with broken locks, […]

Jan

Tensator speeds up security checks at Heathrow Airport

MILTON KEYNES, UK, 21 January 2014 – Tensator, the world leader in passenger journey management has installed two of its Virtual Assistants in Heathrow’s Terminal 4 as part of the airport’s check in and security process. The Tensator Virtual Assistant (VA) uses cutting-edge technology to project an image and create the illusion of a real person. […]

Jan

NRF 2014: Tensator Unveils In-Store Experience Makeover; Launches Elevated Retail Technology Solutions

NRF 103rd Annual Convention & Expo — NEW YORK, NY — January 13, 2014 – Tensator (Booth #4201), the world’s leading queue management and customer journey specialist, today announced it will be offering retailers attending NRF an opportunity for a “store makeover” to help elevate their customer’s in-store experience. As part of the Makeover, Tensator will […]

Dec

Tetley’s holographic assistant teaches tea making in Kuwait

Press coverage Tetley is using holograms to show Kuwaitis how to make a perfect cup of tea. The Yorkshire-based company is using the hijab-clad virtual assistant in 10 Co-op stores in the Arab state, as part of an eye-catching POS display. Tetley’s parent company, Indian tea giant Tata Global Beverages, said it liked the hologram’s […]

Dec

Tensator Virtual Assistant for Tetley installation in Kuwait

Tensator’s Virtual Assistant Ultra sweetens Tetley’s Middle East sales

Press release Tensator’s Virtual Assistant Ultra sweetens Tetley’s Middle East sales MILTON KEYNES, UK, 9 December 2013 – Tensator, the world’s leading queue management and customer journey specialist, has helped long-standing British tea brand Tetley cause a stir in Kuwait’s supermarkets – by using Virtual Assistants to promote tea. Tensator’s Virtual Assistant Ultra model has […]

Nov

Pre-order lanes could be a game changer

On 22 and 29 November, Microsoft and Sony will launch their new games consoles – the Xbox One and PlayStation 4. Traditionally, such launches would be accompanied by huge queues outside gaming and computing stores. This time, though, retailer GAME will introduce a bypass lane for those who have pre-ordered and pre-paid their consoles. Big […]

Oct

Tensator talks technology with the UK’s top retail managers

The Faraday Centre for Retail Excellence at Leeds Metropolitan University is an institution that conducts scientific research into shopping behaviour around the world. Tensator Group’s head of media and technology solutions Ajay Joshi was recently invited along to the centre to present to some of the UK’s most powerful retail managers, including representatives from Nestlé, […]

Oct

Abandon shop! Self-service check-outs driving customers away

Press coverage Shoppers are abandoning their purchases in supermarkets as they become increasingly frustrated at being pushed to use self-service tills. One in three of us has walked out of a store because of a bad experience with a self-service till, according to a study. All the major supermarkets have cut back on traditional checkouts […]

Oct

Tensator survey reveals shoppers’ self-service frustration

Press release Tensator survey reveals shoppers’ self-service frustration MILTON KEYNES, UK, 14 October 2013 – Retailers need to up their game when it comes to self-service checkouts – that is according to the results of a new consumer survey from queue management and customer journey specialist Tensator. The study has revealed that one in three […]

Oct

Tensator’s range for GITEX points to future of customer service

Press release Tensator’s range for GITEX points to future of customer service MILTON KEYNES, UK, 4 October 2013 – Tensator Group, the world’s leading queue management and customer journey specialist, will return to the GITEX Technology Week 2013 with a stand that showcases a new era in consumer behaviour. Exhibiting at the show at the […]

Oct

Is queuing healthy for brands?

An article appeared in the Daily Mail last week that highlighted research by Chicago University into the value that we place on things we wait for. The results made for interesting reading, as the university found that queuing for something makes people place a higher value on what they get at the end. The idea […]

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