Read Our Latest Blogs & News

Sep

Two Tensator Virtual Assistants developed for TYKU, Sake

TYKU and a Leading US Pharmacy Chain See 600% Lift in Customer Sales

TYKU, Dedicated to Sake Excellence TYKU, the premier Sake & Spirits Company brings authentic, best in class Japanese Sake and Soju products to consumers while educating them on the inherent health conscious benefits of these beverages. TYKU has been honored with numerous professional and industry awards and accolades and has been actively looking for retail […]

Sep

Image Pingo Doce Virtual Queuing Solution by Tensator, VQMS

Pingo Doce continues to improve customer service with Tensator’s virtual queuing solution

Focusing on the customer To build on its reputation for helpful service, Pingo Doce required a system that would allow customers to find their way around the stores easily and use the separate product counters efficiently. The system also had to allow the company to make continual improvements. The company wanted a virtual queuing system […]

Sep

Tensator streamlines DIY chain Leroy Merlin’s customer service

A leading retailer in home improvements Nine large stores across Portugal specialise in selling DIY, building, decorating and gardening products, and are located in the regions of Lisbon, Porto, Coimbra and Albufeira. The DIY superstores have an average of 9,000m2 of retail floor space, organized around five sections (DIY, construction, furniture, sanitary equipment and decoration). […]

Sep

Image showing Tensator's virtual queue management system (VQMS) installed in Santa Maria hospital, Lisbon, Portugal.

Tensator gives boost to Centro Hospitalar Lisboa Norte’s patient care

A vital health care provider The Centro Hospitalar Lisboa Norte has a reputation for excelling in a wide variety of clinical areas, not only on a local level, but also nationally and in other Portuguese speaking countries. The management team is committed to maintaining this reputation for excellence and, as such, is always looking for […]

Sep

Tensator Virtual Assistant intsalled in the Robert Jones and Agnes NHS Trust Hospital, Oswestry

Oswestry Hospital Employs Tensator Virtual Assistant to Greet Visitors

Redesigning the patient journey As part of a £2.7million re-development of its busy reception area, The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust (RJAH) installed a Tensator Virtual Assistant in order to improve the first impression encountered by patients and visitors on arrival. Calling on Tensator as the global leader in the […]

Sep

Tensator Reports Continued Growth; Expands Next Generation Technology Service Partnership with AST to Support Market Penetration

Tensator, the world leader in queue management and customer journey solutions, today announced that as a result of the increased adoption of its next generation queue management technology solutions, it has expanded its relationship with Advanced Services Technologies, LLC (AST), a leading Retail Field Service Company. AST has over 3200 technicians throughout the United States, […]

Sep

Image of Tensator virtual queue management system installed at Derby City Council, VQMS

Tensator helps Derby City Council improve services and save money

When the Council embarked on its ‘one Derby, one council’ transformation program to create new central teams and ultimately save £32m by working more efficiently, it was felt that the time was right for a change. A major part of the project was to redevelop the Council House, bringing all frontline services together in one […]

Sep

Show rooming reversed: shoppers choose brick-and-mortar retail experience

A recent report from BI Intelligence has found that retailers have discovered “reverse showrooming,” or “webrooming,” where consumers research products online, but then head to a brick-and-mortar store to make their purchase. In the U.S., 69% of people reverse showroom, while 46% showroom, according to a Harris poll. And it’s not just the younger consumers, millennials […]

Aug

Queueing riles 42 per cent of shoppers, but for how long?

Heathrow has just opened the first Personal Shopping Lounge to appear in any airport in the world. So, to try to make the shopping experience better than the usual high street experience, it commissioned a study into Britons’ retail bugbears. It produced some very interesting findings – most intriguing to us being the fact that […]

Aug

Major League Baseball: Does Increased Security Have to Mean Longer Lines?

Major League Baseball is implementing metal detectors at all its parks, so every team will have enhanced security in place by the 2015 season. Some big league parks, like the Angels, have already starting testing or implementing security screening already that has fans feeling like they are going through an airport. And with the increased […]

Aug

Tensator Celebrates the 24th Anniversary of the Americans with Disabilities Act

Just this past month, the United States celebrated the 24th anniversary of the Americans with Disabilities Act (ADA). This landmark law significantly improved American society for people with disabilities by prohibiting discrimination towards those with disabilities, and guaranteeing equal opportunities in employment, State and local government services, public accommodations, commercial facilities, and transportation. The ADA […]

Jul

Back To School Retail Survival Guide – Tips for Increasing Profits and Store Loyalty

The Back To School (BTS) and Back To College (BTC) shopping season is upon us. Second only to the Holiday season, BTS and BTC shopping offers retailers a great opportunity to increase their profits and their reputation of being the “go to” source for all things back to school or college. All too often however, […]

Jul

Tensator solutions - Mobile appointment booking

In-Store vs. Online Shopping Experience Survey

Do retailers need to up their game to avoid continual losses to online rivals? Consumers have more choices than ever before on how to shop. Armed with their mobile devices they have instant access to pricing and availability information; they can even choose Click and Collect to pick up items shipped to store or have […]

Jul

Impulse Merchandising, and why selling a toaster on the checkout line won’t fly

The days of the mega big box are over, retail is shrinking and store footprints are getting smaller. Gondolas, shelving systems and displays need to be extra space efficient in small footprints to make the most use of revenue per square foot.Impulse merchandising is a great way to maximize smaller footprints while capturing shopper interest […]

Jun

Tensator In-queue merchandising in Sports Authority

40 years of Bar codes and the End of the Long Checkout Line

A recent Globe and Mail article noted the 40 year anniversary of the introduction of the bar code to retailers and consumers alike.The anniversary commemorates the purchase of a 67-cent (U.S.) package of Wrigley’s Juicy Fruit gum at a supermarket in Troy, Ohio, the first-ever transaction in the world to involve scanning a bar code.That […]

Jun

Is ‘The Queue’ at Wimbledon the future of customer demand?

Last night saw the spectacular opening ceremony of the 20th Commonwealth Games in Glasgow. Featuring 17 sports and spanning 11 days, the event will see more than 4,500 athletes from 71 nations and territories descending on the Scottish city. Thousands of spectators will be watching events unfold at sporting venues in Glasgow and, as you […]

Jun

Network Rail installed a Tensator Virtual Assistant

Success of Tensator Virtual Assistant leaves Network Rail wanting more

MILTON KEYNES, UK – 25 June 2014 – Tensator, the world leader in passenger journey management, has completed an order from Network Rail for 11 more Virtual Assistants, via their rail partner TEW Plus Ltd. The order follows the successful introduction of ‘Louise’ into King’s Cross station in 2013. The Virtual Assistant uses cutting-edge technology […]

Jun

Airports and Airlines Easing the Passenger Journey

Although summer doesn’t officially begin until June 21, Memorial Day weekend kicked off the traditional summer travel season with airports and airlines gearing up for extra volume. Nationally, airlines expect to carry over 210 million passengers this summer, up 1.5 percent from the same season last year. According to the industry group A4A, international travel […]

May

VA Health Care Wait Times – A Need for Scheduling Transparency

The 1,700 hospitals and clinics in the VA system — the nation’s largest integrated healthcare network — handle over 80 million outpatient visits a year. As seen in recent news coverage, the wait times for patients have been inconsistent and unreliable, resulting in some cases in fatalities and overall in fostering nationwide frustration and distrust. […]

May

Shoplifting Costs Retailers $37 Billion Annually – Automated Gates are an Affordable Deterrent

A recent Miami Herald story headlines how officials were able to bust a $15 million retail theft ring – arresting 23 people who appeared to be ordinary shoplifters trolling pharmacies and supermarkets day after day “swiping pricey diabetes strips, pain killers and heartburn medication” in what turned out to be a major organized crime racket. […]

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