TENSATOR HAVE BEEN LEADING THE CUSTOMER JOURNEY SINCE 1881

Today, we at Tensator provide customer experience management consulting and turnkey queue flow solutions to customers in over 150 countries around the world. Our ability to deliver strategic solutions with a superior ROI has made Tensator a preferred supplier for large-scale enterprises that depend on the effective movement and organisation of people.

ACCREDITATIONS

Tensator are committed to conforming to industry standard guidelines and are pleased to have received the ISO 14001, ISO 9001 and ISO 45001 certifications.

The Tensator collaboration process

At Tensator, we differentiate ourselves by our consultative and collaborative approach. We believe that ‘one size’ doesn’t fit all and work with our clients to find the right solutions. We have found with our extensive knowledge as market leaders, that this process delivers the optimal product for the client, and allows for expansion and refinement.

DISCOVER

Through high level conversations we identify how Tensator may be able to enhance a client’s customer experience through customisation, as well as identify areas for revenue generation and where efficiencies can be created.

DISCUSS

Our design team discusses the clients brand values, wants, needs and pain points. Then we craft our knowledge and products to those specific requirements, ensuring a fit-for-purpose solution that enhances the brand and customer journey.

TEST

Proving the concept in a live environment, testing what works and what needs some further improvement. We use methods such as A-B testing, customer engagement and data analysis to ensure the solution fits the clients’ requirements.

IMPLEMENT

Working together with the client we deliver and install the final and most appropriate solutions, and can deliver plans to expand further whether to other locations or a more refined solution when needed.

GET THE PROCESS STARTED

If you need support or if you just want to know more about how Tensator can help your business, our experts are ready to help.

Just complete the form below, and we’ll make sure a member of our team will contact you.

Don’t just take our word for it

Tensator® solutions are used across the world in many different environments and for a multitude of applications. Their strength, quality and versatility means their purpose can range from a queuing system, a crowd control aid, a signage solution or a safety barrier.

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